Job description

A successful In Store Manager will.... Lead & inspire themselves & their team to be their best Lead an atmosphere of exceptional customer experience by putting the customer at the front of everything they do; commercially, operationally & safely Demonstrates a hands on approach to all concession activities alongside their team; selling, commercial & operational Form part of a wider District team reporting to the District Manager; playing a part in brand growth by identifying opportunities and adding value to the brand as a whole

A successful In Store Manager will....

Lead & inspire themselves & their team to be their best

Lead an atmosphere of exceptional customer experience by putting the customer at the front of everything they do; commercially, operationally & safely

Demonstrates a hands on approach to all concession activities alongside their team; selling, commercial & operational

Form part of a wider District team reporting to the District Manager; playing a part in brand growth by identifying opportunities and adding value to the brand as a whole

Your Role is to…….

Lead Yourself & Your Team

To lead your team to achieve business & personal objectives by;

Creating a highly engaged & motivated team through consistent coaching, feedback & recognition

Recruiting, developing & retaining an engaged team through leading recruitment plans, overseeing training & performance management

Effectively communicating with store teams; Concession, Home Store, District leaders & Head Office

Empowering others to solve problems, make decisions & take action

Remaining self-motivated, engaged & leading your own learning

Maintaining a safe, secure & clean environment for customers & teams

Ensuring company policies & procedures are adhered to; both VS & Next

Maximize Sales & Service

To maximize profit by effectively leading sales & service by;

Being visible to customers & teams by demonstrating selling & service expectations

Providing all customers with a speedy & efficient experience that’s personal to them

Challenging & driving sales through leveraging business reporting to make decisions

Drives a primary focus on Bras as the Brand differentiator & develops Best At Bras culture

Ensuring VM expectations is set to Brand standards to ensure Brand consistency

Analyses Mystery Shopping reports, shares with team to drive improved customer experience

Displaying strong competitor awareness

Provides solution focused feedback to improve products & customer experience

Drive Cost & Efficiencies

To maximize profit by effectively minimizing costs & driving efficiencies by;

Plans effective schedules & controls labor to provide excellent customer experience & achieve tasks

Maintains stockroom standards to support quick product availability

Successfully communicating, planning & leading all operational tasks

Partners with Home Store Manager to ensure delivery processing expectations are met

Minimizing stockloss

Qualifications:

Previous experience leading leaders and teams preferred

Proven ability to lead a pay-for-performance selling team preferred

Demonstrates ability to improve customer satisfaction and drive customer loyalty

Proven ability to effectively delegate, follow up and communicate with all levels of the organisation

Demonstrates ability to manage complex and competing priorities through time management and organisational skills

Demonstrates ability to assess talent, coach, develop and manage performance

Demonstrates business acumen with strong strategic and analytical skills

Demonstrates excellent visual merchandising skills

Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

• Seniority Level

Mid-Senior level

• Industry

Retail

• Employment Type

Full-time

• Job Functions

Job Type: Full-time

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person