store manager New Westminster
Job description
Assistant Store Manager, Full Time
The Bridal Gallery, New Westminster
Who we are
We are a Canadian wedding apparel retailer, who have been in business for over 30 years – we are passionate about delivering a best in class shopping experience to our customers. Our diverse team is comprised of authentic people who are wired exactly the same way. Brand integrity, global inspiration and beautiful products are integral to who we are as a company and all we have accomplished to date. Our wonderful team is an equally important part of the equation and we believe that each of our employees plays a vital role in our continuing efforts to excel and evolve. As an established leader in the bridal & special occasion industry The Bridal Gallery offers a dynamic, lively and busy work environment, and has been voted B.C.'s best bridal store for seven years running.
Who are you
Our successful candidate will be someone capable of translating vision into reality. Someone whose focus is on empowering and developing our team to provide the best guest experience possible. The Assistant Store manager is one who is an innovative, charismatic achiever, driven by our passion for people, profit, service and exceptional environments. You are building a career that lets you flex some strong entrepreneurial muscle, and you know that what you do makes a difference in the world. You have an inherent desire to learn, connect, create and set an example of excellence to the rest of team . You are a people person, detailed oriented and thrive in a fast paced environment!
A day in the life
- Lead, coach and support the Eveningwear Department through the company vision, mission, and core values.
- Prioritize guest connections and provide world-class guest experiences.
- Support in facilitating successful trainings, performance/development meetings, and monthly staff meetings.
- Efficiently run, organise and take care of post-purchase Bridal servicing.
- Effectively resolve sensitive customer issues or concerns within the guidelines of the company policy.
- Model the selling environment, lead by example on sales, product and training in order to ensure the highest level of Eveningwear customer service and sales.
- Place customer orders with suppliers via email/fax/web.
- Receive and unbox all incoming customer shipments.
- Monitor customer orders and communicate with suppliers to ensure timely delivery.
- Provide other administrative duties, as required.
- Tell it like it is in the fitting room, giving tactful, honest feedback and guidance to customers on style, trends and fit.
- Support in facilitating successful trainings, performance/development meetings, and monthly staff meetings.
- Be a great team player by doing your part to keep the department “runway ready,” including stocking, re-merchandising, display, price markdowns, trunk show preparation and light cleaning.
Must have skills, competencies, and attributes
- Be able to articulate your point well and in a manner that is received correctly by both suppliers, team members and guests.
- Have an entrepreneurial spirit and the ability to continuously innovate to achieve great results.
- Have the patience to work through challenging situations involving staff or customer concerns.
- Be a strong relationship builder - able to establish both internal and external working relationships in order to identify and implement strategies for business growth.
- Have strong business management skills – able to balance the rewards of meeting business objectives with the risk of loss of customer, employee, reputation
- Be driven to exceed previous goals and targets and achieve your own unique contribution to the company’s success.
- Be fashion-conscious and service-oriented.
- Be a self starter with strong solution oriented thought process.
- Have exceptional organizational skills and the ability to quickly learn new sales techniques and processes.
- Be willing to take the initiative whenever necessary
- Have the flexibility to work within store operating hours.
Qualifications
- Undergraduate degree or diploma (business administration or fashion related discipline an asset).
- 3+ years’ experience as a manager in a service driven environment.
- Proven track record of success.
- Astute with common sense and quick on your feet.
- Confident in fast-paced, customer-centric environments.
- Ability to manage/work quickly through pos & inventory systems.
- Proficient Microsoft Outlook & Microsoft Office skills.
Job Types: Full-time, Permanent
Salary: $45,000.00-$50,000.00 per year
Benefits:
- Store discount
Schedule:
- 8 hour shift
Education:
- Secondary School (preferred)
Experience:
- Management: 1 year (preferred)
Work Location: In person
