Customer Service Advisor Bristol, England
Job description
Excited for a new opportunity? Dunelm are recruiting for a Full Time Customer Service Advisor for our Home Delivery Network transport office in Bristol.
Are you someone who enjoys helping customers? Dunelm strives in its customer service, can you work as part of a team and become part of our big green family? Our Customer Care Team are responsible for contacting our customers to discuss their deliveries, communicating to our customers via phone, email and SMS messaging. We are all one big happy family, delivering excellent customer service but during these tricky times.
As this is based in a transport office the environment is busy and fun with lots of opportunities to be involved in all aspects of the customer journey. You will not only be managing customers needs and supporting their delivery experience but you will also be communicating with drivers and managing reports and stock for the local depot.
We are proud of the impact we make for Dunelm and the Home Delivery Network, always putting our customers first and assisting with providing the best delivery service for all our customers.
Our Home Delivery Network operates six days per week, but we are looking for a Customer Service Advisor to work a minimum of 40 hours a week Monday to Friday (8am to 4pm – subject to discussion)
We are looking for someone that wants to join our growing successful company, sharing the excellent desire we get with helping our customers and of course having the same passion for our home delivery network and company values as we do.
All training will be on the job training with existing colleagues so an ability to work in a fast paced and fun environment is desired along with an excellent customer service skill. The role involves outbound calls to our customers as well as reporting using Microsoft and transport systems, inbounds calls from customers and delivery crews and also the occasional team’s call.
- Holiday entitlement of 28 days.
- Days off so you can celebrate your Birthday and also when you move ‘Home’ so you can get settled in.
- Family leave – Maternity and paternity leave.
- A cool 15% discount on all Dunelm products, in-store and online to help make your house a 'Home'.
- Amazing Internal colleague network groups where our colleagues are empowered to create environments where everyone can feel at Home communicate.
- Contribution to your pension scheme for the twilight years.
- Fantastic sharesave option where colleagues can buy Dunelm shares on a monthly basis at a discounted rate to build up an investment for that rainy day.
- Cycle to work scheme to help keep colleagues fit and help with air pollution, travel costs, tax and national insurance.
- Continuous training and ongoing coaching so colleagues feel confident and in control of their role.
- A caring and diverse colleague wellbeing support which includes access to our colleague financial support fund, an online medical GP and counselling support which is provided by our partnership with Retail Trust.
- Tonnes of genuine career opportunities and the support to grow your career through the business as each individual colleague wishes to.
