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Purpose

• Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer
• Drive improved KPI performance and deliver operational efficiency
• Setting the strategic direction for the store aligned to the retail priorities
• Ensuring the teams within the store are clear on their part to play and holding all line managers to account
• Take full accountability for all line management and associated people activity of managers within the store
• Support the store to trade safely and legally, protecting customers,colleaguesand the M&S brand
• Accountable for the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store
• Deliver and embed the business transformation plan and change initiatives through the store team
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play
• Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels
• Building a diverse and talented team which supports the growth of the wider Region and business
• Represents the store voice and takes ownership for action to deliver improvement across the store
• Uses data and insight to enhance the customer experience, to improve the operation, and drive results
• Support the delivery of Plan A
• Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required
• Ensuring all line management and people activities are delivered in accordance with company process and policy
• Ensure an active working partnership with Store and Regional BIG, provide feedback and support the development of the store BIG team
• Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store
• Maintain a safe and legal store environment
• Accountable leader for all elements of VM delivery across all launches,eventsand campaigns

Key Leadership Capabilities

• Successfully embeds change for lasting commercial impact and results
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
• Holds themselves and their teams accountable for delivering objectives and business targets
• Proactively seeks input from customers and colleagues to uncover new business opportunities
• Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
• Uses customer feedback and market trends to guideteamswork
• Helps teams understand information and business messages by actively seeking out opinions and asking questions
• Uses a combination of channels and technology to communicate, ensuring timely,clearand open communication with colleagues
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Technical Skills/ Experience

• Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store
• Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit
• Current working knowledge of all VM principles
• Good level of digital capability and a comprehensive understanding of systems and ability to exploit them
• Strong knowledge of the legal requirements and accountabilities across the store
• Knowledge of our people policies and of driving and managing performance within a team
• The ability to have difficult conversations with effective resolutions with both colleagues and line managers
• Great communicator and active listener who will inspire, share theirknowledgeand best practices with others
• Proven ability to plan and review across weekly,monthlyand quarterly timeframes
• Proven ability to consistently deliver under pressure demonstrating high levels of resilience
• Ability to build and maintain relationships with key stakeholders across all levels of the business
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Wider Store Managers
• Regional Leadership
• Store and Regional BIG
• Support Centre

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Blandford Forum, DORSET, ENGLAND;

Blandford Forum SF