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Job Purpose

Responsible for delivering sales growth across both Retail and Service (puppy training etc.) categories, through industry leading customer service standards & inspirational leadership of the store teams.

Key Responsibilities

• Fully understand what drives performance and be able to engage confidently about store performance and any required actions
• Review all available information and act on Best-Sellers, ATV, UPT and other KPI’s to drive improvements in top line sales.
• Confidently feedback awareness of and actions to resolve store under performance to senior management
• Proactively work to exceed all KPI’s
• Coach & motivate colleagues to contribute to the achievement of targets
• Ensure right people in the right place at the right time.
• Communicate to the store team in a way that captures interest and stimulates future actions
• Engage with Salon colleagues on how to improve capacity and performance
• Promote, manage and deliver Service led events within the store
• Deliver exceptional Retail Store Standards across all customer facing and ‘back of house’ areas
• To comply with all communicated company guidelines and actions
• Plan and execute changes to promotions, campaigns and events in a timely and accurate manner.
• Deliver TPC performance ahead of targets set
• Responsible for creating and managing a positive customer service culture in the store.
• Stock Management.
• Lead by example and assist with deliveries/shelf stocking
• Manage replenishment processes to ensure 100% availability at all times of top 50 selling lines within the business
• Any other reasonable duties as required by line manager as appropriate including but not limited to customer service, manual handling and supporting other stores in the estate
• Key Holder responsibility

Personal Competencies

• Has a real ‘Passion for Retail’ – bringing high levels of energy and commitment to the business
• Provides motivation & direction to others
• Understands their ability to influence team performance
• Strives to exceed individual and business targets
• Has a hands-on approach and a can-do attitude
• Takes responsibility and ownership for self and others within the role
• Be a positive, supportive and flexible team player
• Has a high level of integrity, loyalty and transparency