Job description
If you have any questions or need any assistance before applying below, please email our Recruitment team on [email protected] including the advert reference.
- Lead and supervise the store team as delegated, or in the absence of the Store Manager
- Open & close the store, including cashing up and completion of associated administrative duties
- Offer excellent levels of customer service, maintaining an expert level of knowledge across the full product range
- Lead by example, successfully promoting and recommending complimentary shoe care products
- Ad hoc training, mentoring and support to team members
- Ensure first class levels of customer service and supporting achievement of all company standards
- Ensure that the store is correctly merchandised and product displays are refreshed and inviting to the customer
- Efficiently process stock deliveries and store transfers
- Deal with customer queries and complaints
- Communicate and implement the store’s stock loss reduction strategies
- Retail background / transferable skills gained in a related industry sector
- Hands on leadership experience
- Self-Starter
- Positive, can do attitude towards completion of work
- Confidence and ability to supervise, motivate, coach and work with a team
- Well organised and have a structured approach to work
- Customer orientated
- Spatial awareness
- Excellent communicator
- Attention to detail
- Able to work at pace and perform well under pressure
- Fully flexible (Monday – Sunday, hours to be agreed by rota) including evenings and bank holidays