Job description

jAbout the Role

Community Furniture Store is an important Selby charity that collects and sells donated household goods and furniture. The work we do supports people in poverty, provides work placements to people from a range of backgrounds, and supports the environment by reducing waste going to landfill.

We are looking for an enthusiastic and reliable Store Assistant to join our team and help the smooth running of the Selby Store.

This role is about being a customer service superstar – you’ll deliver impeccable customer service at every opportunity, putting our customers, donors, and supporters at the heart of everything we do. You’ll work with the Operations Manager to keep everything in the shop running smoothly and looking fantastic. You’ll also work closely with volunteers and trainees supporting and mentoring them to get the most from their placements. You will also support the warehouse and van team, assisting with moving furniture in and out of the store and providing occasional cover on the vans making deliveries and collections. Full manual handling training will be provided.

In return we can offer:

• Sociable working hours between 8am and 5pm Monday – Saturday (max 20 hours per week typically over 3 days) within a friendly and supportive team
• Starting 28 days paid holiday per annum (pro-rated for part-time roles) increasing with length of employment
• Permanent job contract
• All uniform and PPE provided free of charge
• No bank holiday or Sunday working
• Feel good factor of working for an important local charity really making a difference to communities in Selby

Responsibilities

• Delivering great customer service at all times including processing transactions on the till, arranging collections and deliveries, answering the phone, and responding to customer emails and messages
• Ensuring the store is well presented and safe at all times undertaking cleaning tasks and health & safety checks as required by the Operations Manager
• Support and mentor volunteers: assigning tasks to them where appropriate and helping them with their tasks, allowing for a friendly and supportive volunteer environment.
• Working closely with the paid and volunteer store team to create a welcoming and supportive environment and hit service and financial targets
• Complete financial processes such as cashing up
• Willingness to take on any additional, related tasks as required by Operations Manager, Head of Operations or Chief Officer in order to support the running of the store. This may include supporting the van and warehouse teams if appropriate

Personal Requirements

Essential:

• Experience working in a retail environment
• Experience working with tills and cash handling
• IT-literate – comfortable processing information on computers and getting to grips with new software

Desirable:

• Experience working with volunteers
• Experience booking customer collections and deliveries
• Experience working with Cybertill or similar till sales software

Qualifications:

• English and Maths GCSEs (or equivalent)
• Good teamwork and communication skills

Applications

To apply for this role, please see the applications section at the bottom of this page:

www.communityfurniturestore.co.uk/jobs/store-assistant-selby/

Job Type: Part-time
Part-time hours: 20 per week

Salary: £9.70 per hour

Schedule:

• 8 hour shift

Work Location: One location