STATION GRADE B AREA RELIEF (GENERAL PURPOSE RELIEF) Aberdeen, Scotland
Job description
ABERDEEN
STATION GRADE B AREA RELIEF (GENERAL PURPOSE RELIEF)
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.
Provide relief for staff at locations in the Aberdeen area. Duties include sale of tickets and other rail service products, providing customers with information and assistance, train dispatch, ensuring that trains leave the station safely and punctually. Maintenance / cleaning of station environments including platforms, waiting areas and toilets, ensuring that the station conforms to the Service Quality Incentive Regime requirements.
A highly motivated and flexible individual with excellent communication skills. Customer friendly focused. An effective team player who can demonstrate individual initiative. Should be able to work under pressure whilst remaining calm. Ideally you will have customer service experience.
Hours of work: 35-hour week. Various Shifts. Sunday working involved. You will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year.
Reference Salary: £34,171 per annum. Training salary £20,993 per annum.
We’ll ensure you’re rewarded for your contribution with a competitive package that includes:
- Contributory Final Salary Pension scheme
- Free and reduced rate rail travel for you and your family, where applicable.
- Generous holiday allowance
- Hapi benefits package, offered to everyone at ScotRail.
Selection process: Assessment and Interview will form the initial stages of the selection process. The final stage for successful candidates will be a medical, drug & alcohol screening. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.
Training: Training initially involves a 2-day Induction training programme
