Station Co-ordinator London, England

DB Arriva

Full Time London, England 10.56 - 12.04 GBP Today

Job description

Like many commercial businesses, Grand Central has seen its challenges over the past two years, although we are small in size, we are resilient. Thanks to our dedicated employees and loyal customers we are preparing ourselves for a better future.

True to our values, we have a real Belief in Better as we look forward to moving into a new post pandemic era. In preparing for that we have new opportunity available for a Station Co-ordinator to join our team based at Kings Cross, and we would love for you to be part of it!

Grand Central is an open-access train operator linking the North East and West Yorkshire with London. We are also part of Arriva who have a large and diverse portfolio of train and bus operating companies in the UK and Europe.

Contract; this position covers a variety of shifts across a 7 day period, so flexibility is essential for the role.

What will I be doing as a Station Coordinator?

Provide a high level of customer service at all times concerning Grand Central, First Hull Trains and LUMO at Kings Cross Station

Deliver product and service specifications consistently in all areas to meet customer expectations

Maintain a safe and tidy work environment

Strong communication whilst assisting both staff and customers

Ensure timely attendance to trains of suppliers and contractors in order delivery of service specifications are undertaken

Liaise with the Station Facility Owner and other Train operators to ensure a safe and comfortable station environment for Open Access customer

Be first point of contact during service changes

Alongside this you will be required to take ownership of your surrounding area within the station, according to health and safety rules, by identifying, locating and where possible rectifying any equipment faults.

What will I need to be successful as a Station Coordinator?

Strong ability to work well and safely under pressure is essential for the role
Ability to operate various I.T systems
Strong team worker with a customer focus
Although not essential it would be beneficial to have experience working within the railway

This role will suit someone who loves interacting with a variety of different people on a day to day basis, and someone who thrives off the challenge of unexpected events.

Grand Central Benefits:

Salary of £25,597.65
Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.

Benefits available upon completion of probation period (3-6 months):

Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).
Child Care Vouchers Scheme
Cycle to Work Scheme
Arriva Village employee rewards and benefits scheme

To apply for this role please submit a copy of your most up to date CV and Cover Letter

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Benefits:

Free rail travel for you and your family (rules and conditions apply).
A healthier and cheaper way to commute with a tax efficient way to fund buying a bike.
Enjoy discounts with major retailers through Arriva's employee benefits portal, The Village.

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