Starbucks Shift Supervisor - Wolverhampton Wolverhampton, England
Job description
Join the Magic Bean Starbucks Team at our Wolverhampton location and embark on a rewarding adventure as a Shift Supervisor!
We're all about creating the perfect coffee experience for our customers, and as a Shift Supervisor, you'll play a crucial role in ensuring our store operations run smoothly during your scheduled shifts. If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, this is the opportunity you've been waiting for!
At Magic Bean, we believe in the power of teamwork and the magic of a positive work environment. As a Shift Supervisor, you'll work closely with our store manager to lead and inspire our team of partners. Your friendly and engaging personality will set the tone for the entire shift, making sure our customers receive the best possible service. You'll be a role model for our partners, embodying the guiding principles of Magic Bean Starbucks every step of the way.
Your Key Responsibilities:
Achieving Results:
- Maintain a calm and composed demeanour even during high-volume moments, setting a positive example for the shift team.
- Proactively anticipate customer needs by observing the environment and interacting with our valued guests.
- Share important information with the manager, enabling the team to create the perfect Magic Bean experience for every customer.
- Prioritise legendary customer service, going above and beyond to make each customer feel valued and connected.
- Execute store operations efficiently, ensuring all opening and closing duties are organised and completed.
- Follow our operational policies and procedures diligently, including cash handling and safety protocols, ensuring the well-being of our partners.
- Oversee cash management and register policies, making certain the shift team follows proper cash-handling practices.
- Continuously support and guide our baristas to deliver legendary customer service throughout the shift.
- Consistently provide high-quality beverages, whole beans, and food products, following our recipe and presentation standards.
- Adhere to health, safety, and sanitation guidelines, ensuring the well-being of our customers and partners.
- Recognise and celebrate individual and team accomplishments, utilising our existing recognition tools and collaborating with the store manager to find innovative ways to appreciate our team.
- Utilise operational tools to ensure excellence in all aspects of store operations during your shift.
Helping Others Succeed:
- Assist in training new partners, offering positive reinforcement for their progress and providing respectful and encouraging coaching when needed.
- Provide valuable feedback to the store manager regarding partner performance during the shift.
- Foster a positive team environment by recognising any concerns or changes in partner morale or performance and promptly communicating them to the store manager.
- Create a supportive learning atmosphere by delivering clear, specific, timely, and respectful coaching and feedback to partners, promoting operational excellence, and enhancing partner performance.
- Develop strong relationships with the shift team, understanding and addressing their individual motivations, needs, and concerns.
Living Our Mission & Values:
- Act with integrity, honesty, and deep knowledge of our culture, values, and mission at Magic Bean Starbucks.
Experience & Qualifications:
- Maintain consistent attendance and punctuality, demonstrating your commitment to our team and customers.
- Be available to work flexible hours, including early mornings, evenings, weekends, nights, and holidays.
- Uphold our store operating policies and standards, ensuring the delivery of high-quality beverages, food products, and excellent customer service.
- Possess experience in a customer-facing role that involved constant interaction and fulfilling customer requests.
- Comply with and model our dress code, showcasing the Magic Bean Starbucks brand with pride.
- Demonstrate experience in delegating tasks to other employees and/or coordinating the efforts of two or more employees.
Just Some of the Perks of Being a Supervisor:
- You'll enjoy 75% off on duty food, 30% off duty and on merchandise.
- A free beverage on each shift,
- Be part of a growth programme that expands from Coffee Master to Future Star
- Have opportunity to achieve a development level as a shift supervisor going from Green to Black and then Gold, each having their own financial bonus
- Last but not least be part of a Store Management Team Bonus to recognise your hard work as a store team with a extra pay
Ready to join the Magic Bean Starbucks family? Take the first step towards a fulfilling career by applying for the Shift Supervisor position at our Wolverhampton store today. We can't wait to welcome you to our team and embark on this magical journey...
Job Types: Full-time, Part-time, Permanent
Salary: £11.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- Referral programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Wolverhampton: reliably commute or plan to relocate before starting work (required)
Work Location: In person
