Stadium Tour Guide Liverpool, England
Job description
Here at Liverpool Football Club, we are currently recruiting for a Stadium Tour Guide. As a Tour Guide you will be working as part of a team delivering an immersive, informative, and entertaining tour of Anfield Stadium to a varying range of groups sizes and ages, whilst displaying the highest standards of customer service and safety to our visitors in a fast-paced environment.
This is a casual position with shifts mostly, though not exclusively, allocated to weekends and school holidays. Good availability at these times is preferable.
Other duties included will be reception and audio guide distribution duties at our entrance desk, and photograph duties in our interactive museum.
Main Responsibilities- Be confident and able to present in front of groups
- To deliver the stadium tour using the script provided, and answer any relevant questions that the tour attendees may have
- To ensure the safety of Tour attendees and Stadium
- Compliance with club policies
- Compliance with club health and safety procedure.
The successful candidate will have a passion for Liverpool Football Club, and a good knowledge of football in general.
A team player who has an engaging personality, have excellent communication, storytelling, and public speaking skills. A customer service background is an advantage when controlling large groups in an enthusiastic, professional, and positive manner.
- Confident and outgoing personality: comfortable presenting in front of groups
- Ability to adapt the tour accordingly depending on the group
- A team player who can also work independently
- Good and clear communication skills
- Good self-presentation
- A good knowledge of Liverpool Football Club
- Ability to remain calm when dealing with emotional, difficult, or distressed people
- Time management skill and queue management skills
- Reliable with good availability.
Liverpool FC is an icon of global sport, a brand with an exceptional heritage. Hundreds of millions of people across the globe are devoted to the Club, but there is more to Liverpool FC than the scale of its fanbase. Over 100 years of success and heartache has forged a truly unique identity. Working for Liverpool FC makes you more than just a team member, you are an integral part of the world`s greatest football family.
We aspire to be the most inclusive club in world football - providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
