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Job Summary and Purpose

This role, reporting to the Director, GHRO EMEA, is responsible for the day-to-day leadership of Global HR Operations in EMEA. It has leadership accountability for a team of Regional Managers who are supporting the HR operation needs of employees across the enterprise. This role will focus on the ongoing client needs and will interface with clients for assessment of new work, services, processes and escalated issues.

This role will consistently interact and negotiate with executives in the EMEA region, US partners and multiple leaders across the enterprise and therefore must be able to frame a point of view quickly and concisely. It will raise awareness of any region/country differences, including cultural differences and legislative specificities.

It will closely interact with the Project Leadership team and develop operational strategies that support the ongoing evolution of the Global HR Operations Organization. It will identify opportunities and build operational strategies for continuous improvement and efficiencies for increased productivity and exceptional customer service. Utilizing a variety of sources, data and metrics identify strategies for efficiencies and increased productivity.

Job Responsibilities and Duties

Leadership

• Lead work and daily activities for the Global HR Operations organization to ensure Service Level Agreements (SLAs) are met and issues are resolved with enterprise clients

• Provide direct, escalation support to senior level enterprise clients on time sensitive or highly confidential Global HR Operations work; provide onsite expertise and escalation support to regional stakeholders as needed

Strategy Development and Execution

• Identify opportunities to drive the business forward by identifying and planning changes to the business considering client needs, customer experience, costs/ROI, technology, and SLAs

• Engage with enterprise clients and lead the Global HR Operations management team to implement operational strategies

• Be proactive in identifying and understanding client, segment and market business models, priorities and cultural nuances as an input to operational strategy development and execution

• Act as thought partner with senior leadership to integrate new work, processes, businesses, markets and projects across the enterprise

• Lead process alignment work across the international teams and partner with Senior Managers from other regions for general alignment.

• Leverage technology to improve the employee experience, increase productivity and build a Global HR Ops community

Global HR Operations Community Building and team development

• Build a community among all Global HR Operations employees

• Lead Global HR Operations team members through change associated with new technology, new processes, new team members and a growing, global clientele

Desired Education

• Degree in Human Resources, Business or related field or equivalent experience

Desired Previous Work Experience

• Minimum seven years of leadership experience or HR functional expertise

• Experience managing teams through change

• Previous work experience in an HR Operations or similar environment, ideally using Service Now or a similar system

• Having been involved in previous Workday implementations

Desired Skills and Knowledge

• Demonstrated leadership skills with a focus on developing talent within the organization

• Proven political savviness at building professional relationships and influencing stakeholders, including executives; demonstrated courage in the face of adversity

• Proven negotiation skills with the ability to gain agreement while keeping both the client and the goals of the Global HR Operation organization in mind

• Demonstrated problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills

• Ability to multi task and prioritize/handle competing priorities in a fast paced environment

• Proven effective written and verbal communication skills with the ability to develop both written and verbal executive summaries

• Flexibility and adaptability in a changing work environment

• Ability to manage teams and employees to drive organizational performance

• Ability to build a cohesive team while maintaining productivity

• Ability to identify when executive escalation is necessary

• Ability to develop and implement operational and organizational strategies

• Ability to act as thought partner with senior leadership across the enterprise to integrate new work, processes, businesses, markets and projects

• Ability to analyze productivity and hold employees accountable according to analytical/measurement data

• Demonstrated ability to handle confidential information

• Self-motivated to take initiative and ownership on issues and identify when escalation is needed

• Ability to identify patterns that could indicate systemic issues

• Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences

• Multi-Lingual i.e. English and one other language

• Demonstrated proficiency in Microsoft Office suite

• Experience in working with HR Information Systems software: Workday, SAP, Service Now