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We have an exciting opportunity to work in our sports office to help deliver a professional and quality sports bookings and administration service to all users of the outdoor sports facilities on our portfolio across the borough.

The successful candidate will have a good knowledge in sports and will be accountable for a wide range of administration tasks associated with variety of bookings. The main purpose of this multi-disciplined position is to deliver excellent service to all customers contacting the sports office by telephone and emails, to liaise with customers, partners and internal departments to ensure all booking enquiries are dealt with professionally and efficiently, are run smoothly and that a first-class customer experience is provided at all times.

We are looking for a self-motivated individual with good IT literacy and a high level of organisational and communication skills, who has a keen interest and in-depth understanding of sports and the leisure industry with a strong customer focus. You must be pro-active, work well under pressure and be able to work on own initiative and as part of a busy, vibrant, and friendly team. You will have a keen interest, and good knowledge of sports.

Knowledge of different types of sports activities and applicable sports facilities. Excellent verbal skills and confident friendly telephone manner. Proven ability in administration, use of excel and outlook. Confident and competent in the use of computers e.g., emailing, and electronic filing. Ability to manage the financial aspect of bookings, raising invoices and receipt of payment. Ability to work under own initiative and to organise own time and workload to achieve deadlines. Flexible, conscientious, and reliable.

Please refer to Role Profile for more information.

Role Responsibilities:

• The post holder will work closely with the Sports Manager, other Sports Bookings and Admin Officers, Sports Officers on the ground and our contractor to ensure we put customer needs first at every opportunity, treating customers in a fair and consistent way and responding effectively to their enquiries.
• Interact with customers in a manner that exceeds their expectations and delivers excellent customer experience.
• Work closely with the council’s contractor to ensure all sports ground preparations are done in a timely fashion and enough notice period have been given to their team on the ground.
• Operate and administer the LBH&F online sports bookings systems and provide support, as and when required, to the service manager/s and wider the team.

People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:

Complex problem-solving
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

Critical thinking
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

Creativity
You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes.

People management
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

Coordinating with others
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

Emotional intelligence
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills.

Judgement and decision making
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.

Negotiation
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.

Service orientation
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.

Cognitive flexibility
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation.

Role Specific Qualifications:

• Educated to college or degree level.
• Sports management qualification would be desirable but not essential.