Specialist Services Administrator – Homebased (Part time) Remote
Job description
Are you passionate about supporting local communities?
Do you want to be part of a team providing meaningful impact and make a real difference on people’s lives?
This is an exciting time to join our National Outreach Service!
At the Royal British Legion, we believe in building our potential and have an exciting opportunity to increase capacity within our National Outreach Service, with the introduction of a full time Specialist Services Administrator who have a passion for supporting the armed forces community.
The Role
The Specialist Services Administrator function will play a crucial role in assisting & complementing our National Outreach Service teams to enhance and professionalise service provision and customer experience for our beneficiaries.
You will support the service in the effective operation of the provision of welfare support to the Armed Forces Community, which enables the beneficiary to be at the centre of all that we do.
Your key responsibilities will include:
- Ensuring the Specialist Services are assisted with administrative tasks. Using strong communication skills to effectively liaise directly with beneficiaries, team members, internal and external partners.
- Supporting the work of the Specialist Services by organising relevant meetings and providing administrative support to the Team. This will include diary management, taking minutes and checking the progress of actions.
- Liaising with external agencies such as local authorities, the police, other voluntary/charitable organisations, and beneficiaries to arrange meetings, to make referrals and to discuss support to beneficiaries and to progress case management.
- Providing administrative support to the casework of the Specialist Services, with direct contact with beneficiaries to ensure verification of service is obtained. Gather, collate, and prepare required documentation from a beneficiary for grant giving and ensuring compliance with the organisations grants policy.
This role is home-based with occasional requirement to travel for training and meeting purposes (travel expenses will be covered by Royal British Legion)
For more information about the role, please see Job Description attached to our advert directly on our website.
About the Royal British Legion
Across the country, in every city and on every street, RBL is there to support our Armed Forces community.
It's this mission, this scale, this challenge, and the values we all live by, that makes the RBL such a fulfilling place to thrive.
If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you’ll find a role here that works for you, with career opportunities right across the UK.
Diversity Statement
We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation.
We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact.
How to Apply
Please click ‘Apply Online’ to submit your application.
Closing date for this role is: 19th March 2023
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
