customer relations Briton Ferry, Wales
Job description
Customer Service Advisor
We are looking for experienced Customer Services professionals with a high level of empathy, resilience and focus who can connect and engage with customers to create a positive impression of the organisation.
Our Customer Services Advisor vacancy offers you the fantastic chance to join an employee friendly organisation that makes a real difference to people’s lives. Surrounded by an experienced team, this truly is an exciting opportunity for you to develop within the housing sector.
There are two part time positions available, rota-based Mon - Fri, between the hours of 8-6, for a fixed term of 9 months (maternity cover). The starting salary is £21,585 pro rata rising to £23,374 pro-rata after key competencies of the role are met. As we expand to meet demand there are opportunities for career growth in many departments, so there is room for the right candidate to forge their perfect job.
About Us
This is a great opportunity to join a socially conscious award-winning organisation, named Best Sustainable Housing Association in Wales 2021. With over 9,000 properties across our region, we are one of the largest social housing landlords in Wales, making a real difference in our communities. We are aware of the rapidly evolving climate crisis and are committed to achieving carbon neutral status by 2030. We have already made great progress over the last year and have considered the challenges of our changing world, in technology, society and most critically in the natural environment.
Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community, whilst living up to our values: Be Kind , Be Bold, Be Fair.
About the role
Within your role as Customer Services Advisor, you will:
- Effectively manage all enquiries from customers through various mediums, ensuring a professional and effective service is provided whilst managing expectations.
- Manage all customer payments, ensuring that all financial payments made are accurately processed, reconciled and secure.
- Provide an effective administrative support service to the wider organisation.
About You
To be considered for the role of Customer Services Advisor you will need to be able to demonstrate you have:
- 2 years Customer Service experience
- Experience of working in a contact/call centre
- Excellent organisation and time management skills.
- A proven high level of ICT literacy.
- Patience and a genuine willingness to help.
- A high level of attention to detail and accuracy.
- Evidence of dealing with challenging situations and high levels of personal resilience.
- Evidence of being able to problem solve and think outside the box.
- Educated to Level 2 or equivalent.
- Experience of live chat support desirable.
Please see attached role profile for further details of the skills and behaviours that will be assessed during the selection process.
Key Benefits
We are committed to ensuring Tai Tarian is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:
- 25 days annual leave (plus bank holidays and 2 additional office closure days at Christmas), rising to 28 days annual leave after 3 years’ service, and 31 days annual leave after 5 years’ service.
- Generous stakeholder pension scheme (rising to 8% contributions)
- Company sick pay and Income Protection Insurance (conditions apply)
- A 24/7 Employee Assistance Programme (EAP) and an app-based service giving employees and their families access to remote GP’s and enhanced health support.
- A paid day off to take your child to their first day at reception.
- Employee discount schemes
- Salary Sacrifice Car Lease Scheme
- Cycle 2 Work Scheme
- Learning and development opportunities
As an equal opportunities’ employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.
If you are interested in applying for this role and you’ve got the skills, experience, and knowledge we are looking for please click apply.
Closing Date: Friday 11th August 2023
Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.
