Specialist – Continuous Improvement Leeds, England
NewDay
Full Time
Leeds, England
34859 - 44926 GBP ANNUAL Today
Job description
501857
Permanent Full Time
Leeds
Collections, Credit Risk
Your new role at NewDay
This role supports the operationalisation of a road-map of continuous improvement initiatives within operations and the wider Credit & Collections function.
This role will be responsible for identifying, analysing and embedding change into our operational teams and supporting the delivery of change and small projects across all Credit and Collections.
0-12 months you’ll deliver
- Take accountability for the management of a variety of small change, ensuring it is assessed and delivered in line with internal change governance
- Carry out a variety of analysis activities including process mapping & customer journey mapping and present your findings in a format adjusted to suit your audience.
- Recommend changes and improvements, exploring the cost & benefits of your proposal.
- Lead the delivery of a continuous improvement roadmap that includes appropriate initiative selection & prioritisation to meet strategic objectives
What you’ll bring
We need knowledge, experience + expertise in:
- Communication and analytical presentation
- Actively identify problems and propose solutions
- Comfortable with multitasking and context switching
And would love you to know or learn:
- Financial Services working practices
- Great relationship building abilities
Where next?
This role is part of a multi-faceted implementation team and therefore has a number of opportunities for development across the Credit & Collections function.
About NewDay
We help people move forward with credit and help our colleagues to move their careers forward too.
We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.
Over 5 million UK customers are supported by our award-winning customer service.
At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we’ll put reasonable adjustments in place to support you.
Our dynamic NewDay culture
We’re focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working – with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing, and build for the future.
We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.
At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you’ll get extra days as you build your career with us.
NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance - and even bolt on work time in other countries before or after your holiday. And when you’re in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc
Our tax efficient green car and cycle to work schemes save you money (and help the planet).
