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Who are Inchcape?

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Hours: Standard working week but with evening, weekend and public holiday on call coverage on a rotational basis

Contract type: Permanent full time

Based: Dartford, UK or Sheerness, UK

We have an exciting opportunity for a Senior Agency Operator (Port Agent) in our South East UK Port Agency team covering a region comprising of the Thames, East Anglia, Medway, Sheerness and Dover.

You will be a key member of a team responsible for providing a 24-hours-a-day, 7-days-a-week rostered on-call service to our customers to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office.

What you’ll do:

• Ensure outstanding port agency services are rendered to all customers, ensuring operational and financial KPI’s are met or exceeded.
• Board vessels as/when business needs dictate.
• Prepare proforma port and husbandry costs and request pre-funding from customer as required
• Manage the booking of port services and the pre-arrival documentation process between vessel, port/terminal and government authorities
• Keep customer and all stakeholders updated with berthing and sailing prospects and provide real time progress reports when vessels are in port and working cargo
• Prepare cargo and customs documentation as required
• Coordinate husbandry services for vessel, including but not limited to crew changes, technicians and ship visitors, spares, provisions, Cash to Master, bunkers, fresh water and the off-load of garbage.

Who you are:

• A good working knowledge of Port Operations, Shipping and/or Port Agency
• Experience of working in a customer facing role in the shipping / maritime industry
• ICS Shipping qualification desirable or willing to work towards qualification
• Ability to prioritise workload to meet strict timelines
• Strong communicator both written and verbal
• Ability to work calmly and with a positive attitude under pressure
• Eligibility to work in the UK and full UK Driving Licence
• Willing to participate in the out-of-office hours (evening, weekends and public holidays) roster on a rotational basis
• Willing to travel to ports across the region which fall under the port office jurisdiction.

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

• A competitive salary including monthly inconvenience payment for out of hours work
• Company car or car allowance
• 25 days annual leave entitlement plus bank holidays
• Life assurance cover
• Remote GP and second medical opinion service which gives you, and your family members that live in the same household, timely access to medical advice 24/7, 365 days a year
• Contributory company pension scheme
• Full Employee Assistance Programme including access to care support covering work, family, relationships, money and health
• Career development and progression opportunities, including travel to other Inchcape port locations across the UK
• Financial support to complete ICS Shipping qualifications
• Values Award celebration events
• Team building days

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.