Spa Receptionist Sutton Coldfield, England
Job description
We have a fantastic opportunity for a Spa Receptionist to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. After a beautiful refurbishment we now have 319 bedrooms, Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for…golf.
Hours
This role is mostly at the weekend, but also may be required to pick hours in the week to cover holidays.
The Belfry Spa
The Belfry Spa has 20 treatment rooms, a relaxation room, a mani-pedi station, whirl pools, swimming pools, our famous 'fire and ice' experience and more. We offer a range of Espa treatments and our spa therapists are passionate about delivering personalised treatments in stunning surroundings.
About the role
Set within the busy Spa, as a Spa Receptionist, you will deal with all spa bookings and arriving / departing guests. Your role will include:
- Identifying opportunities to recommend treatments
- Recording accurate details and requirements of bookings
- Answering telephone queries
- Providing guidance and assistance with retail products
About you
Experience within a spa environment or hotel reception environment is desirable but not essential- A high energy, sales-focused individual
- Excellent attention to detail and organisational skills
- Approachable and friendly
- This is a fantastic opportunity for someone looking to develop their career within the resort
Salary
The on-target earning potential for this role is £10.73 - £11.06 hourly rate, compromising of a base hourly rate of £10.18 - £10.51 plus a qualified estimate of £0.55 gratuities per hour
Belfry Benefits
Wellness
Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club- Team social events throughout the year
- Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’
- The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
- Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want
- Healthcare schemes: life assurance, 24-hour GP, health cash-plans
- Employee Assistance Programme
- The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people
Showing some appreciation
Long service awards- Additional paid holiday for long service
- Reward Vouchers
- Free meals on shift in our canteen
- Annual Belfry awards
- Team appreciation events
- Fantastic resort discounts across restaurants, bars, retail, and golf
- Bed & Breakfast from £35 per room
- Free staff parking
- Subsidised taxi service for those who don’t drive
- Live-in accommodation for up to 3 months
- Relocation bonuses
Learning & Development
Excellent training and career opportunities- Internal career pathways programmes
- Access to The Belfry Campus Learning
- Commitment to developing our team through apprenticeship programmes
Making a difference
Belfry ESG committee, dedicated to delivering an environmentally sustainable business- Supporting industry, local and national charities
- Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes
