Outpatients Receptionist London, England
Job description
An opportunity has arisen for an efficient receptionist clerk who is passionate about delivering excellent customer care.
If you are a team player who works effectively both on your own initiative and as part of a multidisciplinary team, have a flexible attitude towards your work and then you could be the person we need.
The ideal candidate must possess excellent interpersonal, communication and customer service skills. Duties will include the reception of patients into clinics, making clinic appointments. You will have experience of working in a team and must be prepared to be flexible, working within the demands of a very busy department which provides a patient-focused service. A willingness to learn new skills and support service developments are essential.
Most of the work is computer based so a good knowledge of general use of computers would be required for applicants.
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible
JOB DESCRIPTION
Receptionist to cover across King’s South Site’s incorporating - The Princess Royal University Hospital, Orpington Hospital, Beckenham Beacon and Queen Mary’s Hospital, Sidcup.
JOB PURPOSE
To provide a comprehensive receptionist, administrative and supportive service to the multidisciplinary team and to patients of the unit and to accurately maintain patient records and statistical information, utilising computer facilities available.
DUTIES AND RESPONSIBILITIES
1. To welcome and receive all patients and visitors attending, taking appropriate details and completing patient contact forms at the initial visit.
2. To give general advice about the services, where to refer and how to access services to both patients and health care professionals.
3. To generate patient IT accounts as necessary and make appointments, booking patients in and out of clinics.
4. To make, cancel or rebook appointments for specialist nurses and consultants, via telephone, letter or in person.
5. To be involved in the computerisation of systems, including entering and updating of patient data and to retrieving data from the computer as requested.
6. To prepare documents and hand outs utilising word processor facilities and ensure there are always adequate stocks.
7. To maintain diaries, appointments system and records ensuring follow up as requested, including those who fail to attend.
8. To organise additional services for patients as required, such as interpreters and transport
9. To undertake the full range of general office duties, including the filing of patient records and photocopying of standard letters and educational material.
10. To take phone calls from other health care professionals and the general public, referring on as necessary. To accurately take and document messages for the multidisciplinary team
11. To obtain notes from medical records or other departments as needed and track these notes in and out of the department.
12. To order stationery and printed material required for the maintenance of the service both from internal and external sources.
13. To arrange for urgent bloods to be analysed as quickly as possible (telephoning laboratory an escorting patient to blood test reception) and report results to ordering clinician.
14. To actively participate in the Team Meetings.
15. To show visiting staff around the area and give an outline of the service provided by Outpatients as necessary.
OTHER RESPONSIBILITIES
1. To comply with all Trust and departmental procedures.
2. To participate in appraisal and performance reviews.
3. To undertake mandatory training as required by the Trust.
4. May be asked on occasions to offer receptionist cover at other South Sites
GENERAL RESPONSIBILITIES
This job description is intended to be an interpretation of the general scope and proposed responsibilities of the post at the time of writing and does not form part of the contract of employment. Therefore, you may be required to undertake other duties and responsibilities commensurate with your role. The job and priorities for action will be periodically reviewed.
This will be done by the line manager in consultation with the post holder.
The post holder will maintain patient confidentiality at all times, will recognise and adhere to the Trust’s Standing Orders and standing Financial Instructions, will be responsible for
Accurate computer data entry and data quality and will carry out their duties with regard to accepted standards of professional practice.
The Trust aims to promote equality of opportunity for all with the right mix of talent, skills and potential. The Trust welcomes applications from diverse candidates. Criminal records will be taken into account for recruitment purposes only when the conviction is relevant. Having an ‘unspent’ conviction will not necessarily bar any candidate from employment. This will depend on the circumstances and background to the offence(s).
As the Trust meets the requirements in respect of exempted questions under the
Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Criminal Records Bureau before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.
Trust Values
The post holder is expected to demonstrate the Trust values and behaviours at all times:
Health & Safety
The post holder, like all other employees must take reasonable care at all times, and be
aware of their responsibilities under Health & Safety at Work Act (1974), infection control and other legislation and ensures that agreed safety procedures are pursued in a way that maintains a safe environment for all employees, patients and visitors at all times.
Child/Adult Protection
The post holder will be familiar with and comply with the London Child Protection Procedures and the associate guidance and protocols of King’s College Hospital. The post holder has the responsibility to ensure that the welfare of all children and vulnerable adults is paramount and prioritised at all times and must be prepared to share information with the statutory agencies. This duty will be prioritised at all times
Safeguarding Children
Safeguarding children is everyone’s responsibility. Whatever your role within the trust the welfare of children should be your paramount consideration. In cases of suspected abuse or neglect the duty of care that member of King’s College Hospital NHS Trust staff owes to a child, will take precedence over any obligation to the parent or other adult. All members of King’s College Hospital staff who have contact with service users, or their families, should be familiar with guidance on child protection/ safeguarding children from; their own professional organisations, the trust and the London child protection procedures Staff will be required to attend mandatory safeguarding children training.
Safeguarding Adults At Risk
“If you don’t do something, who will?” (NMC 2011)
“Living a life that is free from harm and abuse is a fundamental right of every person” (Pan London 2011)
The trust objective is to put patients at the front of everything we do to ensure that all patients’ experience care that is safe, maintains their dignity, treats them with respect and leads to agreed outcomes. Whatever your role within the Trust it is your responsibility to maintain patient safety and choice. You will be required to attend mandatory training in safeguarding adults, deprivation of liberty (DOL’S) and mental capacity act (MCA). You should be familiar with SLHT safeguarding adult’s policy, your professional body’s guidance on safeguarding adults and Pan London procedures re safeguarding adults. It is your responsibility to keep updated as you are accountable for your actions.
Data Protection Act
The post holder must maintain the confidentiality of information about patient, staff and Health Service business in accordance with the Data Protection Act (1998).
All employees without prior permission must not disclose any information regarding patients or staff. In circumstances where it is known that a member of staff has communicated to an unauthorized person, those staff will be liable to dismissal. Moreover, the Data Protection Act (1998) also renders an individual liable for prosecution in the event of unauthorized disclosure of information.
Please see Job Description for full list of responsibilities.
