Receptionist London, England
Job description
Hourly rate: PS12 hour
The DoubleTree Docklandsis located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London.
With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.
A WORLD OF REWARDS
- Hourly salaryof PS12
- Free and healthy meals when on duty
- Grow your Careeryour next position could beas an Assistant Food and Beverage Manager
- Personal Developmentprogrammes designed to support you at every step of your career
- A chance to make a differencethrough our Corporate Responsibility programmes - Find out what and how we are doing ()
- Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts:with Perks at Work
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Modern and inclusiveTeam Member's areas
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
Maybe it's all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.
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