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Spa Receptionist

Based: Wimbledon Leisure Centre & Spa – Spa Experience

Spa Experience is looking for detail-orientated reservations assistant to help guests with their booking needs. If you have the passion for people needed to deliver a first-class customer experience, this is your chance to become the friendly voice of our Spa Experience brand.

As a receptionist, you’ll enjoy making a difference to every guest you speak to, being their first point of contact before they begin their journey at one of our spas. Problem solving and swift action is key to this role as you need to make the booking experience as easy as possible for all clients. Often a guest’s first port of call, you’ll answer the phone, deal with transactions, handle any queries and manage bookings.

Our ideal candidate must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of what our brand has to offer. Good IT, literacy, numerical and communication skills are also key to this role – combined with the ability to quickly get up to speed on our systems.

In return, we offer a range of benefits that you’d expect from the UK’s largest leisure provider:

• Pension schemes

• Discounted membership at our leisure centres and spas

• Career pathways

• Ongoing training and development to help you to be the best

If you have the passion and skills for this role, apply now.

All pay rates are subject to skills, experience, qualifications and location.

About Us

GLL is the UK’s largest leisure and cultural services provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.

GLL is an equal opportunities employer.