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Job description

KEY OBJECTIVES

1. To deliver an efficient, friendly and consistently high quality service to all customers.

K.O.1

a) To greet customers in a friendly manner and with a smile.

b) To administer booking using computerised and manual systems.

c) To process all payments accurately.

d) To monitor admissions of unaccompanied children under the age of 8.

e) To administer course enrolments.

f) To administer the locker key and membership card system.

g) To carry out any administration work as necessary.

h) To operate the P.A. system.

i) To record and administer the lost property system.

j) To restrict access into the Reception area to authorised personnel only.

k) To ensure that the Reception area is kept tidy and presentable at all times.

l) To ensure that all communications, memos, diaries are read each day.

m) To ensure that the float management systems are followed.

n) To answer the telephone as per the 3D Leisure standard.

o) To handle all potential membership enquiries as per the 3D Leisure Standard.

p) To assist with any general clerical duties as requested.

q) To cash up till(s) as per the Club’s procedures.

r) To attend staff meetings and provide input into ways of improving and developing the service.

s) To feedback any areas of concern to the Club Manager

Health & Safety:

As a senior member of staff you are responsible for the safety and welfare of any staff under your direct control, and you must therefore have knowledge of the Company’s Health & Safety Policy and relevant instructions to your area of work. Any matter which you consider requires attention in this respect is your responsibility to report following the correct procedures, or to the Health and Safety Manager. Copies of the current Health & Safety Policy and Safety Procedures are available in the Club.

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: £11.50 per hour

Benefits:

• Discounted or free food
• Gym membership

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Spa Receptionist
Expected start date: 22/05/2023