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Job description

We have 2 amazing new opportunities to join our Technology department here at iamproperty on a full time, permanent basis!

Reporting into our Service Desk Manager, our Software Support Engineers / Junior Software Engineers are responsible for providing software support to our customers and colleagues, either through phone, email, or chat. Our Software Support Engineers are knowledgeable in troubleshooting, identifying, and resolving moderate complexity issues related to our software products. Their goal is to ensure customer satisfaction and minimise downtime by providing timely and effective solutions!

Key responsibilities include:

• Troubleshoot and debug issues across live software products.
• Research, identify, and provide solutions to moderate complexity software issues.
• Escalate issues to Senior Software Support Engineer / Tech Service Desk Manager as needed.
• Document customer interactions and solutions in the service desk ticketing system.
• Continuously improve technical knowledge and skills through training and professional development.
• Participate in on-call rotation for after-hours support.
• Install, configure, administer and maintain our software products.
• Collaborate with cross-functional teams to resolve customer issues.

The successful candidate will have:

• ITIL certification, or equivalent (desirable).
• Minimum of 2 year’s experience in a software support / development role.
• Good knowledge of PHP / AWS technologies (for Auction / Private Treaty software support)
• Experience with service desk ticketing systems, like Jira (desirable).
• Good communication skills and the ability to explain technical concepts to non-technical individuals.
• Customer service-oriented with a focus on resolving issues quickly and efficiently.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote