software engineer Leicester, England
Job description
Company
Draycir is a multi-award-winning software development company based in Leicester. We create software that provides practical solutions to real business problems – helping businesses to reduce their environmental impact, cut costs and bad debt, and improve cash flow.
Due to maternity leave we are seeking an enthusiastic and ambitious software support person to join our development and support team.
This is a fixed term contract for 18 months with the potential to be made permanent for the right candidate.
Position Summary
Your role will include providing 1st and 2nd line support to our business partners and the end-users of our software products over the telephone, email, support forum, and through remote support software.
Other responsibilities include supporting our in-house team with their IT issues such as installing software and resolving technical problems.
Excellent communication skills are essential, both verbal and written as you will be using our bug tracking system to report defects, feature requests and support incidents using Freshdesk. Polite and respectful as you will be customer facing and an ambassador of the company. You must have a methodical and analytical mind, have attention to detail and enjoy problem solving. You will have ability to think through a problem logically and patiently guide unskilled end users through their IT related issues. Using your intuition is a must.
Desirable Skills & Experience
- Previous IT support role to resellers or end-users is desirable
- Knowledge of SQL databases
- Account system knowledge is desirable but not necessary
- Disciplined in logging support calls
- Able to run training sessions over the internet
Benefits
- Up to £20k depending on skills and experience
- 20 days holiday + bank holidays
- 12 flexi-days after successful completion of the probation period
- Company contributed pension
- Death in service life cover
- Critical illness cover
- Income protection cover
- City centre location
- Hybrid role working from home and the Draycir office
Job Type: Contract
Contract length: 18 months
Salary: £20,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
- Work from home
Work Location: Hybrid remote in Leicester
