Soft Service Manager Romford, England
Job description
About The Role
Security & Safety Site Manager
A fantastic opportunity has arisen within Bidvest Noonan for a Corporate Security & Safety Site Manager to work on our prestigious site.
The post holder will manage the day-to-day running of the security contract to service levels agreed with the client ensuring the provision of an efficient and effective security service.
Duties of Security & Safety Site Manager
- Maintain client satisfaction
- Regularly review the performance and development of Officers along with the welfare needs of the team on a monthly basis
- Ensure the adherence of all Health and Safety policies and monitor working practices to always create a safe working environment
- Provide line management including all aspects of disciplinary, grievance and welfare
- Ensure that regular client contact is maintained by weekly client meetings, site visits progress reports to discuss issues and agree solutions promptly
- Liaise with the accounts department on billing and payroll related matters to facilitate timely resolution of any issues
- Ensure the quality delivery of on-site training, refresher training and maintain an up-to-date training matrix
- Regularly review manning levels and interface regularly with the scheduling team to ensure full site coverage with fully trained officers
- Be responsible for the maintenance of the Timegate rostering system, ensuring duties are fully rostered, changes updated, and holiday applications are managed and processed
- Liaise regularly with Talent Acquisition on all recruitment issues and ensure up to date information about vacancies is readily available
- Build contact with support departments at Head Office to ensure smooth running of administration processes
- Regularly review client portfolio and any issues arising with the Key Account Director
- Ensure monthly reports are submitted in a timely manner
- In addition to these functions employees are required to undertake such duties as may be reasonably required.
- Ensure that Health & Safety procedures are in place and risk assessments are reviewed regularly
- Develop and maintain a good working relationship with the client’s own team and ensure that customer focus is paramount
- Provide timely reports and reviews of contracts as appropriate and ensure all levels of the business are appraised at regular intervals
- Ensure the operations teams are fully trained and development plans are in place
- Evaluate client satisfaction through surveys and feedback received and react accordingly
- Proven management experience
- Previous operational experience within the security industry
- Frontline SIA Licence either DS /CP or SG
- Must be acutely aware of the client’s needs and totally customer focused
- Excellent interpersonal and communication skills
- Excellent time management and administration skills
- Full UK Driving Licence
- A good understanding of IT systems
- Ability to respond and react within short timescales.
- Full uniform supplied
- Paid holidays
- Pension plan
- On-going training
- Progression opportunities
- WRKIT Employee Benefits Platform which give you access to savings at big retailers via Discounts/Cash back and Shopping Cards
- HSF – a health cash plan and personal accident benefit with added services
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact [email protected]
