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WELCOME TO KFC AND YUM!

WHO ARE KFC?

Colonel Harland Sanders opened the first KFC in Corbin, Kentucky in 1938. He started with one store, 11 herbs and spices, and an idea. From there our incredible brand and product grew to what it is today.

KFC first came to the UK in 1965 with our first restaurant in Preston, Lancashire. Today we are a billion-pound business with over 900 restaurants run by our 28,000 restaurant team members. Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey – a 24-minute train from Waterloo. Of the c.900 restaurants in the UK, 900 of our restaurants are owned and operated by 40 franchise partners; the remaining 50 are company owned and run.

We are proud to have received a number of accolades in recognition of our commitment to our employees, including being named as Britain’s Top Employer three years running. To work for KFC is to be part of one big family.

WHO ARE ‘YUM!’?

KFC is one of the 3 brands operated by our parent company Yum! along with Pizza Hut and Taco Bell. We are the world’s largest restaurant group with over 40,000 restaurants across the globe.

Yum! isn’t your average Fortune 250 company. We like to do things a little differently. From our world-famous culture of fun and recognition to our focus on your career potential.

OUR CULTURE

BREAKTHROUGH RESULTS, TEAMWORK AND RECOGNITION

We believe that our success is driven by the power of our employees working in unison with a shared set of common goals and values. We are very proud that KFC UKI is recognised as a key market not only in terms of profit and innovation but also for the talent we grow and develop for Yum!.

We invest heavily in our people and helping them drive their personal development. As part of this we give each of our managers in the business the opportunity to go through Heartstyles. Heartstyles is a tool and strategy to measure and manage culture, building people’s self-awareness and helping them to transform their behaviours. This tool can then be used in coaching conversations you have with your team and line manager and to help build effective individual development plans.

We celebrate success every day and to us recognition is much more than just saying thank you- it is about really celebrating achievements, milestones and behaviours. One of the ways we do this is through our own personal recognition awards.

As a company we take our corporate social responsibility very seriously and encourage our employees to ‘give something back’ through companywide charity efforts.

As an equal opportunity employer, we embrace individuality and diversity. We employ irrespective of background, age, ethnicity, colour, gender, disability, sexual or religious orientation and marital status.

MORE ABOUT THE ROLE

Working in our People Operations Team, you’ll have a close insight into how our restaurant operations affect our people and our business, delivering impact for our restaurant teams across the UK & Ireland.

KEY JOB FUNCTIONS INCLUDE:

• Leading the day-to-day programme management of our signature social purpose programme ‘Hatch’, including supporting the effective implementation of the programme in our restaurant operations, providing oversight of programme performance, risk and governance, as well as undertaking monitoring and reporting to the steering committee.
  
• Work with UK Youth and regional delivery partners on all aspects of programme delivery - local implementation, review, monitoring and evaluation and budget management, ensuring specific operational issues are identified and managed.
  
• Be the focal point of contact for above restaurant leadership teams in managing processes around young people’s work experience and onboarding within restaurants, including trouble shooting issues that arise.
  
• Create and maintain key programme documentation including programme plans, resource plans, risk and issue logs, retention figures post work experience, as well as producing programme reports and funding / financial management for Hatch steering committee and leadership team.
  
• Deliver briefings, training and produce toolkits and resources for the programme where relevant; and manage and maintain a CRM system with all programme, young people and partner information
  
• Develop and implement a stakeholder engagement strategy to work and build positive working relationships with key partners including delivery partners, franchisees, KFC leadership team, local councils and other relevant organisations to support the development and delivery of Hatch.
  
• Work closely with cross functional departments including Corporate Affairs & Sustainability, People & Culture, Operations, global communications partners, and franchise partners.
  
• Develop further opportunities for young people to engage and develop active engagement within KFC through Hatch – create framework to evaluate experience and engagement with KFC pre- and post-Hatch.
  
• Manage the Hatch SteerCo, including producing agendas, minutes and maintaining SteerCo governance, including reporting on people / retention figures and relevant programme updates.

WHAT WE WOULD LOVE FROM YOU:

EXPERIENCE

• Have knowledge and experience in the management of community, sustainability, and social impact projects and programmes
  
• Ideally have youth sector experience, and an understanding and empathy of the current issues facing young people, including a good knowledge of youth work, youth development
  
• Managing complex social purpose programme operations and logistics
  
• Monitoring and evaluation experience and an understanding of the importance of data in decision making
  
• Stakeholder engagement and management/ Strong relationship building skills with the ability to connect with people and influence
  
• Have experience of project implementation and management within the retail sector, ideally in hospitality
  
• Well-developed IT skills, including an understanding of CRM systems

ABOUT YOU

• Operational/Retail experience (preferred)
  
• Ability to effectively work and communicate with people at all levels within the organisation
  
• Analytical skills with strong attention to detail, with the ability to manage multiple work streams simultaneously
  
• Creative, flexible and innovative team player
  
• Self-starter with the ability to work effectively in a fast-paced changing environment
  
• Strong interpersonal/teamwork skills with an ability to build strong collaborative relationships with colleagues and various stakeholders
• Passion, enthusiasm, focus, creativity and a positive outlook with a commitment to high standards

WHAT WE CAN OFFER YOU

REWARD, PROGRESSION AND LOTS OF RECOGNITION

• A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including;
  
• Company and performance related bonus
  
• Generous pension with up to 11% company contribution
  
• Private healthcare with the option to increase to include family cover and extra dental cover
  
• Annual holiday allowance starts at 25 days with the option to buy or sell up to 3 extra days per year
  
• After 5 years’ service, annual holiday allowance increases to 30 days
  
• Study support may be available for job-related qualifications
  
• Competitive maternity leave and flexible return to work options
  
• International career opportunities across Yum!
  
• Pick n Mix Benefits, options include gym membership, health screening and travel insurance

KFC is also a very sociable company and we strive to incorporate our company value of fun whenever we can. Our teams regularly enjoy nights out with their colleagues- including pay day drinks, weekly netball and football matches and each year we organise a big Christmas party to celebrate the successes of the year.