Social Media Intelligence Officer

Social Media Intelligence Officer Remote

SP Index
Full Time Remote 11.23 GBP HOURLY Today
Job description

OVERALL PURPOSE

You will fulfil a critical role in the delivery of SP Index’s unique Online Vetting service.
The main purpose will be to:

  • Operate SP Index unique software applications
  • Identify an individual’s online information from social media, professional media and other online apps and websites
  • Accurately capture certain online information into SP Index systems as directed

KEY FEATURES

  • Home working (technology provided by Company)
  • Permanent role
  • 22.5hrs per week guaranteed contract (additional hours offered on a flexible basis)
  • Pension
  • Other package benefits
  • Working within a highly skilled, friendly, supportive team

KEY RESPONSIBILITIES

  • Maintain confidentiality at the highest level and at all times.
  • Carry out on-line research and investigations as directed.
  • Use our software and other means to match online information to individual profiles.
  • Capture results of research into SP Index systems in a quick and accurate manner.
  • Create awareness of the company’s brand, especially in online space.
  • Communicate effectively within our team to build and develop relationships.
  • Support the team to achieve overall company goals and objectives.
  • Maintain and update company databases as required.
  • Record processing / working time using the company designated system.

BE PROFESSIONAL

  • Be supportive and mindful at all times of SP Index’s goal to achieve highest quality research and customer satisfaction.
  • Present oneself professionally and in line with the brand image and company guidelines, especially online.
  • Participate fully in all aspects of company training programmes.
  • Be perceptive of external and internal customer needs.
  • Listen to and show enthusiasm for the product and brand.
  • Work efficiently and at pace in a dynamic and creative manner.

TEAM WORK AND TRAINING

  • Actively participate in staff training and feedback sessions.
  • Encourage open involvement and contribution to team meetings.
  • Communicate effectively with colleagues, management, suppliers, stakeholders and customers.
  • Take ownership for self-development of all tasks and responsibilities.
  • Actively lead and/or contribute to projects and initiatives as required by the business.
  • Seek to actively identify development needs and opportunities.

SECURITY/HEALTH & SAFETY

  • Ensure that all relevant Health and Safety legislation is adhered to.
  • Demonstrate the necessary working practices of administration procedures.
  • Comply with any customer privacy and / or data security requirements and policies.

KNOWLEDGE, SKILLS AND EXPERIENCE

Mandatory:

  • Strong technical skills, especially navigating Social and Professional Media, Apps and websites.
  • Awareness & appreciation of customer requirements & expectations.
  • Ability to work efficiently and flexibly.
  • Capability to work from home in a compliant and professional environment.
  • Excellent verbal and written communication skills.
  • Customer focused.
  • A team player.
  • Comfortable working with people at multiple levels of the organisation.
  • A strong sense of task and ownership.

Preferred (not essential):

  • Problem-solving capability.
  • Calm, robust and confident.
  • Able to display discretion when required.
  • Organised and able to multi-task.
  • Languages (other than English).

PERSONAL QUALITIES

  • Able to maintain confidentiality at all times
  • Creative thinker
  • Adaptive working style
  • Professionalism
  • Positivity
  • Trustworthy
  • Honest
  • Observant
  • Practical
  • Resourceful
  • Won’t give up easily

Job Types: Part-time, Permanent
Part-time hours: 22.5 per week

Salary: £11.23 per hour

Benefits:

  • Company pension
  • Gym membership
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus scheme

Application question(s):

  • Do you have a strong knowledge how to use social and professional media apps?

Do you have any experience carrying out online research, finding people online, or carrying out online investigations?

Work Location: Remote

Application deadline: 11/06/2023
Reference ID: 011122SIE
Expected start date: 26/06/2023

Social Media Intelligence Officer
SP Index

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