Social Media Executive

Social Media Executive London, England

Energy Saving Trust
Full Time London, England 28000 GBP ANNUAL Today
Job description

Closing Date: 4 July 2023
Issue Date: 6 June 2023
Position Ref: SH 1064
Location: Edinburgh. Blended working (home & Edinburgh office). We are open to flexible working locations (within the UK).

Salary: £21,255 per annum

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training, and growth. We also provide a range of benefits such as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The role

We have an exciting opportunity to join the Service Delivery team, you will be primarily responsible for providing effective customer service and administrative support to a variety of grant & loan programmes we manage on behalf of the Scottish Government and other funders.

You will verify the information provided in the grant/loan applications received and claims for grants against a set criteria, following up on further information with applicants, installers, and other internal teams as necessary. There is a real focus on customer service and delivering an effective customer journey is essential to the role.

What you’ll do

  • Delivering an effective customer journey, with a strong focus on call quality and customer satisfaction being at the heart of what we do.
  • Contact customers as required via email/letter/telephone to resolve any issues.
  • Maintain good administrative systems to ensure that all filing and key documents are kept in accordance with Energy Saving Trust quality procedures.

What you’ll bring

  • Strong administrative experience demonstrating excellent administrative and numerical skills.
  • Excellent customer service skills and customer focus- although this role is predominately administration based, it will involve some telephone shifts on a Rota basis.
  • Experience of working as a key member of a multi-skilled team with an ability to deal effectively with people at different levels of seniority.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.

Applications close 5pm, 4 July 2023. Interviews are intended to be held W/C 19 June and will be ongoing throughout July.

To apply, please send your CV and cover letter to [email protected]. In your cover letter please explain how you meet the essential areas in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered.

If you think you may need additional support or adjustments made to any part of the application/recruitment process, please get in touch with [email protected].

The majority of our people are working from home but have access to our office locations – Edinburgh, London, Cardiff, and Belfast. We will we be happy to discuss this and our blended working model at the interview stage with you.

Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Our commitment to creating a diverse, inclusive, and equitable workplace

To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences, and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. If there is anything we can do to support you in applying, please get in touch with us at [email protected]. Please note that we will always ensure that a fair recruitment process is followed for all candidates and appointments will be made based on merit.

Social Media Executive
Energy Saving Trust

www.energysavingtrust.org.uk
London, United Kingdom
Mike Thornton
$25 to $50 million (USD)
201 to 500 Employees
Non-profit Organisation
Energy & Utilities
1992
Related Jobs

All Related Listed jobs

training specialist
McCormick & Company Peterborough, England 77409 - 72573 GBP ANNUAL Today

Site Continuous Improvement Manager
This is a great opportunity to join our team, bringing to life our future condiments manufacturing facility,...

Assistant Footwear and Accessories Technologist
Charles Tyrwhitt London, England 29200 - 38000 GBP ANNUAL Today

Working closely with the product team and alongside Design, Buying and Supplier, you will provide technical support for the business ensuring all products

Travel Agent
iTravel Holidays Leicester, England 17000 - 22000 GBP ANNUAL Today

Make reservations and confirm bookings with airlines, hotels, car rental agencies, and other travel service providers.

Quality Controller
musicMagpie Stockport, England 11.42 GBP HOURLY Today

Experienced and comfortable with a fast-paced target driven environment. IT literate and proficient in the use of the Microsoft Office suite of products.

Operations Clerk (40 hours) - Days
DHL Parcel UK Ryton on Dunsmore, England 23501 GBP ANNUAL Today

Taking and managing customer calls. Experience with statistical analysis and data processing. Complete day to day admin tasks.