SNR CUSTOMER SUPPORT COORDINATOR Bicester, England
Job description
Our client is a reputable and growing organisation with offices located in the
Bicester area. They have a new long term contract requirement for a Senior
Customer Support Coordinator or to join their business.
Reporting into the Team Leader, you will be responsible for:
- Supporting the Director of Sales in supervising the day-to-day processes
and time keeping.
- Identifying team training needs for Priority, HubSpot and internal
- Attending Sales and Marketing meetings as required, and communicate
- Working closely with ERP Manager to assist with the implementation and
and ensuring all team members are fully updated of any system changes.
- Providing excellent customer service and support in relation to enquiries,
maintaining a professional manner.
- Administration tasks such as welcoming visitors on site, being first point of
non-delivery issues, customer collections, customer orders and confirming
product availability.
- Demonstrating high-level data accuracy when preparing quotations,
- Updating and maintaining accurate sales and customer records within
- Providing after-sales support, communicating important feedback from
- Working with business development managers to provide customer
ambitions.
- Generating weekly and monthly KPI reports.
- Reviewing monthly sales reports and communicating to the business
development managers and customer support team.
Candidates that apply should ideally have some previous Customer Service and/or
Administration experience, ideally from a manufacturing background and to a
supervisory level. You should be an excellent communicator, with good attention to
detail, comfortable working in a fast paced environment and possess good ERP
systems skills.
On offer is a salary of 24-28k depending on experience, good benefits, bonus and
the possibility of going permanent.
To apply, get in touch at [email protected]
