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Job description

• 3-4 years of working experience in service operations in financial institutions, providing support to business users.
• Getting things done in large organizations, understanding of where to use the processes and how to build and operate the network
• Work across the countries, regions and time zones including the ability to communicate technical information to non-technical audience and with executive levels
• Experience of working with global and virtual teams with intercultural awareness
• Broad ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation desired)
• Ability to manage ambiguity, risk and changing direction of projects and strategies
• Core Technical expertise:
• Must have hands on experience on Symantec Endpoint Protection and infrastructure as well as other security products such as Microsoft Defender, Microsoft Bitlocker Encryption and Enterprise Privilege Management.
• Experience in IT in a large corporate environments, specifically in the area of controlled production environment or in Financial services Technology in a client facing function
• Investment banking experience in IT sector is preferable
• Experience of Key operating procedures execution
• Experience of supporting complex application and infrastructure domains
• Working knowledge of incident tracking tools like Service Now etc.
• Educational Qualifications:
• Bachelor’s degree from accredited college with a concentration in Computer Science or IT related discipline (or equivalent work experience or diploma)
• Hands on experience on Security products such as Symantec Endpoint Protection and infrastructure as well as other security products such as Microsoft Defender, Microsoft Bitlocker Encryption and Enterprise Privilege Management.
• Knowledge of Cloud, Hybrid VDI infra, networking protocols and associated services
• Understanding of monitoring systems (Citrix DD, Systrack, Splunk, Geneos etc)
• Understanding of Active Directory, DNS, DHCP, File and Print servers
• Understanding of multiple technologies including VMware, Citirx, VDI, SCCM, MS Intune, zScalar
• Understanding of Windows Server and Client OS administration
• Broad knowledge of Microsoft products and technologies and their integration with respective services

Job Type: Temporary contract

Experience:

• Desktop support: 6 years (preferred)
• Security products: 6 years (preferred)
• Microsoft Windows Server: 6 years (preferred)

Work authorisation:

• United Kingdom (preferred)