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Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you’re going.

Reports to the Manager, IROP Recovery

Overview of the Role:

The Operations Shift Manager (OSM) role is responsible for ‘day of’ planning, decision making and internal OCC communication, which contribute to WestJet’s operational metrics and targets. The OSM is responsible for coordinating with operational groups, incorporating their input in decision making, and effectively communicating decisions to the OCC teams. Each OSM shall strive towards creating connections, listening actively and communicating opening to create a remarkable experience in all interactions with WestJetters, WestJet partners and ultimately, our guests.

Responsibilities:

Manage the safe, on-time airline performance within the day-of operational window by considering all operational factors including: flight crew resources, weather, air traffic control, airport restrictions, fleet planning, scheduled and unscheduled maintenance, route restrictions, guest recovery, and guest experience.

• Consult with OCC teams to make the best operational decisions and communicate operational decisions to the applicable OCC groups;
• Communicate key pieces of information to Lead Duty Dispatch including AOG Aircraft and tail swaps D180;
• Develop and manage IROP contingencies with input from Lead Duty Dispatch, Crew Scheduling, Maintenance, Load Control, Lead IROP Recovery & Lead Operations Coordinator;
• Support previous day operational metric reviews and Daily Operational calls;
• Mitigate APPR impacts to the operation;
• Implement significant IROP recovery plans created by the Network Duty Manager;
• Consult with Airport Duty Managers regarding local airport constraints and IROP recovery capabilities;
• Escalate performance management concerns to leadership teams as appropriate;
• Maintain oversight and be the formal decision maker for operational requirements for aircraft routing (tail swaps) and guest holds;
• Build extra sections in MCP/Sabre Schedule change as required;
• As one of the primary operational leaders, the OSM will demonstrate and provide leadership (as defined by WestJet leadership behaviors) to all groups in the OCC;
• Escalate operational challenges and issues, which require additional support, to the Network Duty Manager;
• Other duties as assigned by the Manager, IROP Recovery.

Experience and Qualifications:

• Advanced skills with Sabre and OCC software applications are required;
• Commercial Operational experience in roles within an Operations Control environment is an asset;
• Experience in a Flight Dispatch role or related training from an accredited institution is an asset;
• Experience with Sabre Interact/Schedule Change is an asset;
• Strong analytical, problem solving, decision making, organization and communications skills;
• High degree of motivation and commitment to work in a fast paced, dynamic, and changing environment.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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