Service Support Assistant

Service Support Assistant Oldham, England

Positive Steps
Full Time Oldham, England 20405 GBP ANNUAL Today
Job description

Title: Service Support Assistant

Hours: 36 hours

Salary: £20,404.80 (Subject to Job Evaluation April 2023)

Reporting: Service Support Co-ordinator

Contract: Permanent

Following recent business growth we are looking for suitably experienced individuals to expand our service support pool. The role will involve welfare phone calls and working within a team providing effective, efficient and responsive administrative services.

If you wish to apply for this vacancy please visit our website www.positive-steps.org.uk and select work with us, current vacancies and submit your application. If you wish to seek further information about this role then email [email protected]

Closing Date: Wednesday 3rd May 2023

Short-listing: Thursday 4th May 2023

Selection: Thursday 11th May 2023

Job Purpose

To provide responsive support services, including front of house activities, to the organisation

Principle Duties and Responsibilities

  • Provide resources to ensure service needs are met
  • Update designated systems to ensure records are accurate and up to date
  • Conduct customer interactions and respond to queries to meet the needs of the business
  • Apply the consistent application of relevant policies, including safeguarding, health and safety and equality and diversity to ensure a compliant organisation
  • Undertake any other duties to meet team and organisational objectives following consultation with your manager

Key Relationships – Internal & External

  • External – Partners, clients and visitors
  • Internal – Staff and volunteers

Experience

  • Demonstrable experience of verbal and written communication in education, volunteering or employment

Knowledge

  • Awareness of safeguarding legislation and guidance, and the boundaries of professional relationships
  • Awareness of health and safety requirements

Skills

  • Primary skills in Microsoft Office and database systems
  • Primary ability to pass information accurately and concisely
  • Primary ability to record information with a high degree of accuracy
  • Primary communication skills with a variety of audiences
  • Basic literacy and numeracy skills

Personal attributes

  • Non-judgemental approach
  • Ability to establish priorities and principles
  • Resilient and able to work independently as required
  • Commitment to Positive Steps vision and values

Additional requirements

  • Being prepared to work flexibly to meet the needs of customers and the organisation
  • Evening and weekend working as required
  • Standard DBS required

OUR VISION - People and communities inspired to take control of their lives

OUR VALUES

  • REFLECTIVE - We reflect upon learning using our knowledge and experience to create and develop new ways of working
  • EMPOWERING - We support people and communities to succeed through personal achievement
  • ASPIRATIONAL - We encourage and support people and communities to aim high and achieve their ambition
  • INCLUSIVE - We consult and involve colleagues, clients and partners in all that we do
  • ADAPTABLE - We strive for improvement through recognising innovation and improving ways of working

We are a values-based organisation, so reflecting our values in your evidence will support your application.

Ability to commute/relocate:

  • Oldham, OL1 1DJ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Job Types: Full-time, Permanent

Salary: Up to £20,404.80 per year

Benefits:

  • Cycle to work scheme
  • Flexitime
  • Sick pay

Schedule:

  • Day shift
  • Flexitime
  • Monday to Friday

Work Location: Hybrid remote in Oldham, OL1 1DJ

Reference ID: EO7

Service Support Assistant
Positive Steps

www.positive-steps.org.uk
Oldham, United Kingdom
Steph Bolshaw
$5 to $25 million (USD)
51 to 200 Employees
Company - Private
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