Service Support Assistant England
Job description
Location: Blended between office and home (England and Wales) with at least one day a month to be spent in the Leeds city centre office.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
The role
The Service Support Team is a geographically dispersed team working between home and our Leeds office with at least one day a month to be spent in the Leeds Office.
Service Support Assistants play a key role in delivering effective and efficient support services across a large department. This is a fantastic opportunity for you to develop your organisational, communication and technical skills, while contributing to best practice and inclusive ways of working.
Working alongside others in the same role, you will act as the first point of contact for stakeholders and partners requiring support. You will provide support via email and phone, process monitoring data, use technical systems and carry out financial processes.
You’ll develop working relationships across the organisation and learn about the valued and varied work that Citizens Advice carries out.
For more details about the role please download the candidate pack at the bottom of the advert.
We are a friendly and inclusive team, aiming to provide a working environment where everyone can thrive.
Team charter
“We are supportive to each other and those we support, ensuring inclusivity and drawing on the diverse experiences of each other. We welcome feedback to help improve the support services we provide and always look for new ways of working. We ensure that credit is given to people for their hard work and take the time to say thank you. We are continuously learning and developing in our roles to be the best we can.”
This role might suit you if:
- You are a recent graduate
- You are looking for a career change and have transferable skills required for this role
- You have previously worked in an administration or business support role
To apply
Please provide an anonymous CV and a cover letter that evidences how you meet the following essential criteria:
- Ability to work within a geographically dispersed support team responsible for business support and operational tasks, to enable the successful delivery of client-facing services.
- Ability to manage a varied workload, working under pressure and to deadlines.
- Ability to communicate information clearly - verbally and in writing.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants
