service representative Andover, MA
Job description
#ChangeMakers
Ready to make an impact?
We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.
We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others
We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.
#WeChangeDentistry every day. Be part of it.
Position Summary
The Straumann Accounting Service Representative will service and support Straumann Group customers by providing timely and accurate billing/service information. Resolving billing and payment inquiries and processing payments over the phone or via fax. An additional focus of this role will be to assist with maintaining and retaining customer relationships by providing outstanding customer service. In order to be successful in this role, the Account Service Representative will be required to collaborate with not only Straumann customer, but also across internal Straumann departments, sales, customer service and order management. This position is responsible for, but not limited to, the following:
- Provides quality customer service to our internal departments and external Straumann Group customer base by responding to all accounts receivables inquiries, whether over the phone, in person or through email, in a professional and timely manner.
- Ensures all account information is properly maintained such as address, payment method, etc.
- Processes credit card payments.
- Answers incoming phone calls in a professional, timely manner.
- Support Customer Service in releases orders on a daily basis that have been placed on a credit block.
- Contributes to the development and maintenance of standards, policies and procedures regarding customer service as it relates to the accounts receivable function.
- During off peak phone coverage, contact customers for payment on past due accounts and working closely with the Credit Analysts.
- Hours 9:00 a.m. to 6:00 p.m. due to business needs.
- Coverage for 11:00 a.m. to 8:00 p.m. shift 2-4 Days per month.
- Other duties and projects as assigned.
Minimum Qualifications:
- 1+ years of AR experience
- Associate degree in business or related field
Preferred Qualifications:
- Bachelor’s Degree
- Bilingual in French and/or Spanish
- Excellent communication skills, including listening and problem solving
- Excellent documentation skills and ability to swiftly move between databases
- High level of attention to detail and accuracy in data entry
- Accustomed to working and succeeding as part of a team
- Ability to multi-task & work in a high-volume environment
- Knowledge of ERP systems and SAP
- Computer literacy in Microsoft Windows
- Collections experience
- Outstanding customer communication abilities
- Basic Knowledge of Excel
Additional Information
Whether you’re looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.
- Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).
- A 401(K) plan to help you plan for your future with an employer match
- Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.
- Generous PTO allowance - plenty of time to recharge those batteries!
Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.
Videos To Watch
https://youtu.be/3lq5BLAvIdQ
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type: Full Time
Alternative Locations: United States : Andover (MA)
Travel Percentage: 0 - 10%
Requisition ID: 9955
