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Job description

1. Position Summary

To provide a consistent high standard of customer service to all customers. As an advisor you will need to be self-motivated and able to work both alone and as part of a team, be confident in your problem solving and able to handle multiple concurrent queries. You will be the first point of contact for all incoming contact via telephone and email, and will need to be comfortable with both written and verbal interactions. Your customer focus and attention to detail will be exemplary, and always willing to go the extra mile to ensure our customers are satisfied.

2. Principal Responsibilities/Duties

• Effectively communicate and build relationships with the relevant departments/contacts with customers and suppliers.
• Understanding the customers manufacturing, scheduling, and order process to ensure customer release orders are adhered to.
• A keen commitment to providing excellent customer service support to our reputable brand
• To understand core functionality of our products to provide accurate information to maximise sales and ensure the correct product is provided to the customers application.
• To ensure that SOP’s are followed
• To ensure that neat and accurate maintenance of all data records, based on orders or contacts
• To proactively solve consumer queries, maintaining professional communication at all times
• Track customer activity, and ensure we meet our customers delivery schedules.
• To ensure that all operating systems are kept up to date based on activity taking place
• Excellent communicator, both written and verbal, ensure response times are adhered to and consumer queries are handled in a professional approach at all times
• Build relationships with value added suppliers

3. Critical Challenges

• Understanding the Company’s structure, work processes and culture.
• Building lasting relationships with all stakeholders.
• Maintain open lines of communication internally between customer service and the sales team.

4. Unique Knowledge & Skills

• A very high attention to detail
• Excellent communication skills, both written and verbal
• Exceptional Organizational skills
• Focus on delivering a great experience and resolving incidents quickly
• Process driven and understands the importance of strong governance and control

5. External Contacts

Interacts with:

• Value added suppliers
• Customers

6. Internal Contacts

• Interacts with:
• Senior Management; CEO, President of the Company, CFO and Vice Presidents.
• Directors
• Mangers
• All other employees as needed.

Job Type: Full-time

Pay: £24,074.47-£25,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Leicester: reliably commute or plan to relocate before starting work (required)