Service Project Coordinator Remote
Job description
We are looking for a Service Project Coordinator to join our team in South East UK. You will have strong experience in a similar role or industry and be expected to travel occasionally within our northern Europe service region.
Sartorius is a leading partner of the Biopharmaceutical industry. Specialising in the design, manufacture and installation of complex engineered bioprocessing equipment. With our extensive suite of highly sought-after products, Sartorius is an exceptionally robust and profitable company, undergoing broad expansion driven by consistent commercial success.
As part of this growth, we are pleased to announce a new position as part of our exceptional Field Service support Team within the UK. This is a Service Project Coordinator position and will be responsible for providing expert advice, management and organisational support to our team across a wide range of our flagship products. This role is critical to the operation of our service team, incorporating extensive Client management, liaising with internal stakeholders and providing an engaged and proactive experience.
You will be based in South East UK. As part of our team, you'll be home home-based with opportunities for occasional travel (20%) within our Northern European service region.
What you will accomplish together with us
Collaborate with senior management and relevant stakeholders to define project objectives, scope, and deliverables. Develop detailed project plans, including timelines, milestones, and assist with resource allocation.
Develop customer quotations where required and participate in negotiations with customer.
Oversee the day-to-day operations of service activities, ensuring all activities are executed according to the established plans. Coordinate with technical support and back office members to ensure jobs are set with correct criteria.
Establish and maintain strong relationships with customers and related service departments. Keep them informed about project progress, challenges.
Identify potential risks and develop mitigation plans. Monitor service activities to proactively address any issues that may arise during installations, relocations and maintenance-related activities.
Ensure that all service activities adhere to quality standards and align with the Sartorius’s processes.
What will convince us
Technical degree in electronics, electrotechnics, physical measurements.
Several years experience in a similar role or industry.
Strong communication skills, capable of working collaboratively with internal teams and customers.
Ability to communicate technical concepts to non-technical audiences and address customer needs to ensure customer satisfaction.
Good command of spoken and written English
Strong identification with our core values: sustainability, openness, enjoyment.
In order to commence working with us, the successful candidate will have the right to work in the UK.
Company
Sartorius as a listed company wants to simplify progress in the life sciences and biopharmaceutical industry. This enables scientific findings to be translated into new drugs and therapies faster and more efficiently, and gives more people access to better medicine. Nearly 16,000 employees at more than 60 production and sales sites worldwide are working towards this vision. Would you also like to contribute to our vision? Grow with us and benefit from the advantages of a global player.
Life Science & World Health: Social added value through passion for shaping the future of tomorrow
Open corporate culture: Characterised by diversity, team spirit and progress
People development opportunities: Training, coaching and leadership programs on a global level
Intelligent working environment: Working in smart buildings with the latest technology and equipment
Work-life balance: Flexible working hours, home office options
We look forward to receiving your application.
www.sartorius.com/careers
