Service Operations Administrator Remote
Job description
Service Operations Administrator
Reference number: JR232886
Location: Homebased - National
Working pattern: Full Time
Contract Type: Permanent
Number of roles: 1
Salary: £21,255 - £22,863
We are looking for a Service Operations Administrator to join our team.
As Service Operations Administrator, you'll provide a smooth learner experience throughout their Apprenticeship, from the start of their Apprenticeship, from scheduling their functional skills exams to scheduling of End Point Assessment activities for achievement of their
Apprenticeship, ensuring all data is complete and correct, and is processed in a timely way.
This is an excellent opportunity for a Student Experience Officer who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here.
What you’ll bring to the role
This role is ideal for someone with a good eye for detail, who likes to follow a clear path from A to B, and who takes pride in the quality of their work.
You take personal responsibility for seeing the job done with attention to detail and querying any anomalies.Able to effectively manage a busy workload by managing conflicting priorities and meeting deadlines.
Able to develop strong working relationships quickly across a wide range of customers.
Demonstrate a willingness to help and support other members of staff within the team.
Passionate about quality and delivering an excellent service to our customers.
Able to articulate a clear and compelling message both verbally and in writing.
Able to work independently as well as part of a remote team with joint KPI’s and goals
Focused on quality and delivering against targets.
What we do
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.
We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.
What we believe in
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.
To view our candidate privacy notice click here.
Our values
We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.
Act with integrity
Empower and support
Create opportunity
Grow knowledge
Drive results together
What we offer
As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
28 days annual leave + option to purchase more
Season ticket loan and cycle to work scheme
Big discounts on Kaplan courses for you and your family
Private medical, income protection, and life insurance
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How to apply
Please apply with CV and cover letter.
The closing date for applications is 25th September 2023.
Shortlisted applicants will be invited to attend an online interview as part of the recruitment process.
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.
Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk.
Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying, please complete the following form.
Reasonable Adjustments
We believe equality, diversity, and inclusion - of culture, experiences, and perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner, and employer, we are committed to promoting a world in which diverse talent can equally develop, advance and thrive. This includes making sure people with disabilities are given the opportunity to bring their best. Following the submission of an application, applicants will be given information on how to request reasonable adjustments if selected for interview.
£21,255 - £22,863 per annum
