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Job Description

Are you detail oriented with a passion for website users across the globe? As a part of the LEGO Retail organisation, the Global Ecommerce team drives the commercial performance and development of LEGO.com.

Bring your deep attention to detail and appreciation for localised experiences to help us deliver magnificent, relevant content to shoppers across the world!

Collaborating with global colleagues in Ecommerce, Marketing, Consumer Services and our external agency, this role monitors and improves the quality of our content so that shoppers can easily find what they are looking for and purchase with confidence, no matter the country, language, or device they choose to browse in.

Core responsibilities:

• Review a wide variety of end-to-end shopper journeys on the site and log issues, request corrections and make recommendations for improvement across device (desktop, mobile and tablet), country and languages.
• Document and socialise QA checklist for product, theme, promotion, and campaign launches.
• Find and recommend opportunities to improve the efficiency of leading content for products, themes, and campaigns.
• Partner with consumer services specifically to validate reported issues and facilitate their resolution.
• Identify and recommend additional innovative mechanics and processes that improve the quality of our content and experiences.
• Use data to find opportunities for development across the user journey, including spotting issues across individual countries.
• Support the delivery of online content A/B testing, ensuring the right asset is deployed to the right test.
• Perform periodic localisation audits across site and facilitate resolution of reported issues.

Do you have what it takes?

• 2+ years of experience in eCommerce, ideally in a direct-to-consumer environment.
• Good communications skills, both written and verbal, with the ability to work with customers across the business at varying levels.
• Proficiency in languages other than English is a plus.
• Awareness and determination to see issues through to resolution.
• Ability to prioritise feature work.
• High level understanding of online business tools and processes and can demonstrate same to identify root cause of quality issues.
• Understanding of user experience and eCommerce website standard processes

#LI-JM4

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

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