Service Manager, Community Gynaecology Service London, England
Job description
Job Title: Service Manager, Community Gynaecology Service (The Gynaecology Collaborative)
Reports to: Operations Manager
Hours: Full time, 37.5 hours a week, usually worked between 9-5pm, Mon-Fri.
Salary: £45,000 - £53,500 based on experience
Location: 16-18 The Studios, 8 Hornsey Street, London, N7 8EG (with some on-site working required, across Haringey and Islington)
About The Gynaecology Collaborative
The Gynaecology Collaborative was launched by Islington GP Federation (IGPF), on 1st October 2020. It is a collaborative of multiple providers (including University College London Hospital Trust, Whittington Health NHS Trust and North Middlesex University Hospital Trust) committed to providing patient-centred Women’s Health in a community setting. IGPF takes the role of lead provider. The service is now an established community gynaecology partnership delivering innovative models of care across North Central London.
The aim of this service is:
- To provide a robust single point of access for gynaecology referrals
- To ensure the patient is seen by the right clinician with the right skills in the right environment through effective triage
- To support management of adult gynaecological conditions in a non-acute setting
- To ensure there is access to diagnostics to enable effective management
- To improve the patient journey through the development of safe and effective integrated care pathways between primary, community and secondary care services.
- To enable consistent standards in the management of gynaecological conditions and improve health outcomes.
- Develop and provide a feedback mechanism to improve the skills and knowledge of referring clinicians and so increase the proportion of patients managed in primary care.
About Islington GP Federation
The Islington GP Group Limited, trading as Islington GP Federation (IGPF), is owned by Islington GPs. It is a rapidly growing organisation representing the interests of general practice in Islington. It is an established leader in the provision of new and integrated healthcare, including supporting the new Primary Care Networks and developing quality improvement capabilities in general practice. Its range of services include I:HUB, community ENT, community gynaecology, practice-based pharmacists, the NCL COVID support service, long term condition management optimisation, proactive screening and evaluation trials, and a range of general practice support propositions. IGPF is host to Islington’s Training Hub.
IGPF works very closely with strategic, commissioning and provider partners, including the local clinical commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals, such as Whittington Health, the local authority, third sector organisations and patient representation groups. It plays an important role in the development of the health and care landscape across Islington, and within its North Central London (NCL) regional footprint.
The post-holder (in partnership with the Clinical Lead & IGPF Operations Manager) will have overall responsibility for service delivery and performance of the service. Therefore an ability to communicate effectively with a wide range of stakeholders is vital – the success of the services is due in part to maintaining strong relationships with a wide range of stakeholders, including teams at the sites from which the services are run, secondary care teams within local Trusts, practices in Haringey & Islington and the clinical and non-clinical teams employed by the Federation. The post holder needs to be prepared to be adaptable, and able to respond quickly to changing needs.
Responsibilities
· Coordination of service delivery in line with contractual requirements and evolving demand
· Directly manage the team of Administrators, Receptionists, HCAs and Clinic Assistants; responsible for managing the day to day work assigned those Teams
· To support, motivate and develop staff within the team to ensure that they are able to contribute to the safe and efficient delivery of the service
· Coordination and management of clinical and non-clinical rotas for staff working within Community Gynaecology service.
· Ensuring all issues arising (including incidents and complaints) are dealt with efficiently and, where appropriate, escalated to Operations Manager.
· Promoting excellent relationships with practices/ organisations who provide premises for Community services
· Ensuring all clinics are adequately staffed and available for patients
· Supporting the Operations Manager in managing the services’ resources within budget
· Representation in contract monitoring and partnership meetings
· Ensuring all relevant information is recorded for monitoring and evaluation purposes
· Production of accurate, timely and where appropriate, reflective, reports for various audiences including Board Directors, contractors, partners and residents of Islington
· Ensuring policies are regularly updated and implemented
· Working with the Operations Manager and other IGPF colleagues in ensuring readiness for CQC and other mandatory inspection and assurance processes.
· Developing the quality assurance systems within Community EMIS
· Responsible for undertaking appraisals and personal development including progressing any disciplinary or capability issues (with support from HR Manager & Operations Manager in line with IGPF policies)
· Any other duties as reasonably required in line with skills, knowledge and experience and to contribute to IGPF’s success and reputation
Person Specification
As a small, agile organisation, IGPF recognises flexibility and adaptability as key strengths, in addition to, real team players who can also work on their own initiative.
Education / Qualifications
· Good general education
· Knowledge and experience of service improvement tools and techniques
Experience:
· At least 3 years’ experience in primary care or a service area providing support/care/treatment to populations.
· Good IT skills
· Knowledge of EMIS and ERS
· Experience of delivering change
· Understanding monitoring and reporting on contracts
· Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues
Skills and Abilities:
· Ability to organise a varied and demanding workload and to work on own initiative
· Effective people management skills
· Effective organisational skills
· Ability to design operational systems appropriate to our organisational objectives and ethos
· Confidence with numbers and spreadsheets, reviewing records and creating reports.
· Good time management and ability to meet deadlines
· Strong verbal and written communication skills
· Willingness to work with others and respect their views
· Clear understanding of the issues faced by people with complex support needs, and knowledge of other services that IGPF clients may need support to access.
· Thorough working knowledge of adult and child safeguarding issues and the roles and responsibilities of relevant agencies
· Full range of IT skills including Excel and Powerpoint
· Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
Personal qualities
· Commitment to improving patient services
· Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes in healthcare provision in the UK
· Commitment to promoting equality and diversity in the workplace and in service delivery and development
· Highly self-motivated, conscientious and pays attention to detail
· Flexibility in approach and attitude
The post-holder must be eligible to work in the U.K. Appointment will be subject to satisfactory DBS check.
Job Types: Full-time, Permanent
Salary: £45,000.00-£53,500.00 per year
Benefits:
- Work from home
Ability to commute/relocate:
- North London, N7 8EG: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please provide a supporting statement for your application.
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 02/06/2023
