Service Manager Guildford, England
Job description
Job Title: Service Manager
Contract Type: Permanent
Salary: £33,604.57 (£34,789.65 is achieved after 18 months successful performance in the role)
Working Hours: 37.5 hours per week
Working Pattern: Monday – Friday 9.30am to 5.30pm alongside on-call management rota
Location: Number 5 Hub, Guildford
For your application to be considered please attach a current CV and cover letter.
Applications may close before the deadline, so please apply early to avoid disappointment.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (Full Time Equivalent)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
The difference you will make as a Service Manager
This role is based at Number 5 Hub which provides short-term temporary accommodation and support to people who are rough sleeping in Guildford, aged 18 or over, with a local connection to Guildford.
This is a brilliant and unique opportunity to join our very dynamic and enthusiastic management team as a Service Manager. Together, we will be able to transform the lives of people who has been affected by the trauma of homelessness in this area. You will manage a team of dedicated support workers, and a service which provides 24hrs a day / 7 days per week support to our service users. Therefore, Health and Safety regulations will be fundamental to keep our residents safe.
You and the team will be able to achieve and develop a tailored support plan and support to access accommodation, relevant agencies, including, mental health, substance misuse, benefits/finance, education/employment, counselling, domestic abuse etc.
About you
We are looking for someone with:
- Experience of working with vulnerable customers
- An understanding diverse customers group and vulnerable individual with complex needs
- Team player with good communication and conflict resolution skills
- Good understanding and experience of I.T systems (Microsoft Office and databases)
- Report writing and organisational skills
- Flexible and responsive attitude with confidence to make decisions
- Resilience, empathy and a positive attitude to support people to progress their lives through our Number 5 Hub
Role Profile
- Manage the services/s to provide a high quality, customer focused service and be a champion of Riverside Service Style.
- Provide motivational leadership, mentoring and coaching to the team, to ensure clarity of direction, effective communication and development of personal potential.
- Manage team performance to deliver outstanding service, by reviewing work outputs, appraising individual performance and setting improvement targets.
- Ensure that the service meets its internal performance targets and any contract specific targets.
- Ensure that the service is compliant with all Riverside policies and procedures, legislative and contractual requirements.
- Ensure that appropriate recording systems are in place to monitor and report on service performance and compliance. Provide accurate reports to line managers as required, to deadline.
- Participate in the setting and management of service budgets. Monitor spend and report budget variances to the Area Manager.
- Actively build relationships with community partners and promote Riverside at local stakeholder meetings.
- Apply ‘best practice’ and relevant legislation to service delivery; and promote an environment of continuous improvement. Ensure that corrective action is taken if targets or standards are not being met.
- Ensure that the service complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.
- Develop and promote the highest levels of customer consultation, communication, and partnership in all aspects of service delivery.
- Work as part of a management team across the area and region. Also, work closely in partnership with the organisation’s central support teams and other Riverside teams, where appropriate
- Respond to complaints and anti-social behaviour issues in line with Riverside policy and procedure.
- Participate in the out-of-hours management arrangements for the area/region
Knowledge, Skills, and Experience
Essential
- Experience of working with vulnerable customers
- Good communication and conflict resolution skills
- Good understanding and experience of I.T systems (Microsoft Office and databases)
- Report writing
- Organisational skills
- Flexible and responsive attitude
Desirable
- Formal care, support or housing qualification
- 5 GCSE’s or equivalent
- Experience of managing and developing a small team
