Back

service manager Pickering

Ontario Power Generation

Full Time Pickering 196257 - 136852 CAD ANNUAL Today

Job description

Location:Pickering, ON, CA, L1W 3J2

Req ID: 43452

Status: Regular Full Time

Working Conditions: Hybrid Working Environment

Education Level: Bachelor's degree in computer science, information technology, or a related field.

Location: Pickering, ON

Number of Position(s): 1

Travel: 10%

Deadline to Apply: June 23, 2023

New! In 2025, Ontario Power Generation (OPG) is establishing a new corporate headquarters in Oshawa, ON in the Durham.

BE THE GENERATION to help build a brighter tomorrow.

Ontario Power Generation (OPG) continues to set the bar for environmental protection, community involvement and economic impact—all while safely keeping the lights on.

Now we’ve set our sights on being a net-zero carbon company by 2040 and a catalyst to help the economies where we operate achieve net-zero by 2050.

OPG operates a diverse portfolio of generation assets including nuclear, hydroelectric, biomass and solar. We are also a clean tech leader and innovator, offering challenging and unique work opportunities. Help us use our power to change the world.

JOB OVERVIEW

OPG is looking for a strategic and results-driven professional to join our team in the role of Senior Manager, Service Management Office based in Pickering, ON.

Reporting to the Director, Customer Experience and IT Services the Senior Manager, Service Management Office is responsible for leading the development, delivery, and continuous improvement of all IT Service Management best practices across the CIO function, including Incident and Problem Management, change management, asset and configuration MANAGEMENT, SERVICE Design and Service Continuity Management. The Senior Manager leads a team of IT professionals specializing in IT Service Management practices and is responsible for driving process improvements and fostering a culture of continuous improvement within the organization's IT Service Management (ITSM) framework. The Senior Manager plays a critical role in enhancing IT operational efficiency and ensuring compliance with regulatory requirements.

KEY ACCOUNTABILITIES

Have a clear and thorough understanding of OPG’s business functions, processes and information management priorities as well as the IT systems and resources used to help the business optimize IT expenditures.
Ensure delivery of high-quality and reliable IT services at the lowest possible cost
Lead and champion the development, delivery and continuous improvement of contemporary IT Service Management best practices
Develop and maintain an ITSM governance framework aligned with industry best practices and organizational objectives.
Define and establish ITSM policies, standards, and guidelines to ensure compliance and consistency across the organization.
Collaborate with key stakeholders to identify and prioritize governance requirements and metrics.
Monitor and evaluate the effectiveness of ITSM governance processes, making recommendations for enhancements as needed.
Work with the business clients to establish and manage on an on-going basis, service level agreements with service providers for all information management services.
Other Duties as Required

EDUCATION

Bachelor's degree in computer science, information technology, or a related field.

QUALIFICATIONS

Bachelor's degree in computer science, information technology, or a related field. Relevant certifications in IT service management (e.g., ITIL) and process improvement methodologies (e.g., Lean Six Sigma) are highly desirable.
ITIL Intermediate or Expert certification considered an asset.
5+ years of project management experience with increased responsibility considered an asset.
10+ years of supervisory or management experience
10+ years of proven experience managing and improving IT Service Delivery processes, with a strong background in IT governance, ITSM frameworks, and process improvement.
Strong understanding of IT service management processes, including Incident, Problem, Change, and Release Management.
Solid understanding of IT governance frameworks (e.g., COBIT) and ITSM methodologies (ITIL) and their associated processes, practices, and metrics.
Solid experience and understanding of ITSM tools (ServiceNow) and its role in supporting governance and process improvement initiatives.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

WHY OPG?

As Ontario’s largest clean energy generator, OPG offers an exciting combination of challenging opportunities and career diversity in a fast-paced work environment. Being an OPG employee means you can apply your knowledge, broaden your skills and make a valuable contribution to an organization that is vital to the province’s wellbeing.

At OPG, our values are our strengths. They are fundamental truths about our organization that don’t change. Safety. Integrity. Excellence. People and Citizenship.

Here's why OPG might just be the ideal workplace for you:

Exceptional range of opportunities province-wide
Long-term career growth and development opportunities
Electricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors.

If you are looking to learn from others and be part of something important, and you are excited about the future of power generation, you will find the right fit at OPG.

Our promise to you:

We care about the safety and the well-being of our employees. It is our utmost priority.
A supportive work environment where you can be your best every day.
Opportunities to stretch and develop.
Offer different ways for you to give back to communities where we operate.
Partner with Indigenous communities and support local businesses.
We support employment equity, diversity and inclusion.

APPLICATION PROCESS

Please submit your application online at https://jobs.opg.com/ by 11:59 PM E.S.T., June 22, 2023. OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

ACCOMMODATIONS

OPG is committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made.

If you require information in a format that is accessible to you, please contact [email protected]

period