service manager Remote
Job description
Services Manager
40 hours per week – one-year fixed term [with possibility of extension thereafter]
£30,000
Location: Remote/Home Working
Anxiety UK was formed in 1970, by Katharine and Harold Fisher because of Katharine’s experience of agoraphobia and her desire to develop support for others similarly affected.
Since those early beginnings, we’ve grown to become a national organisation with an international reach delivering a wide range of services including helpline and psychological therapies.
Our mission is to help make the despair caused by anxiety a thing of the past.
We are looking for a Services Manager to join the senior management team to manage the charity's services, line manage staff and support the organisation in achieving its overall strategy.
Summary of duties
The postholder concerned will lead on the management, development, delivery, and evaluation of all Anxiety UK’s services, including providing line management support.
The closing date for applications is: 12 noon on Friday 21st July 2023
Please do not send CVs – application is by application form only - available from: https://www.anxietyuk.org.uk/vacancies/
Interviews will be held on Monday 31st July 2023
This post will be subject to an enhanced DBS check in line with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (and the Safeguarding Vulnerable Groups Act 2006.)
Job Description – Services Manager
Responsible to: Chief Executive
Salary: £30,000
Hours: 40 hours per week with occasional evening or weekend work as required, to be worked in a flexible manner
Annual Leave: 28 days (inclusive of bank holidays) (plus up to an additional 5 holidays based on length of service)
Based: Home working/remote
Contract type: 12 months [with possibility of extension thereafter]
Level of DBS Check: Enhanced
Main Duties
Job Description – Services Manager
Responsible to:
Chief Executive
Salary:
£30,000
Hours:
40 hours per week with occasional evening or weekend work as required, to be worked in a flexible manner
Annual Leave:
28 days (inclusive of bank holidays) rising to 33, dependent on length of service.
Based:
Home working
Contract type:
12 months [with possibility of extension thereafter]
Level of DBS Check:
Enhanced
Main Duties
1. To manage, develop, oversee and quality assure all Anxiety UK services, ensuring the highest standard of service delivery and clinical governance including, but not limited to, organisation of Anxiety UK Approved Therapist CPD events, training for volunteers, facilitators and assessors in the services area of the charity.
2. To ensure all services run optimally, meeting demand and maximising uptake.
3. To lead on staff management; providing effective line management supervision to relevant staff.
4. To manage complaints, incidents, and online reviews across all areas in accordance with Anxiety UK policies.
5. To lead on the monitoring and evaluation of all services, including production of timely reports, undertaking of service reviews and review of services' documentation, and actively seeking qualitative feedback.
6. To work with senior staff members to identify and develop new services.
7. To lead on the mobilisation of new services.
8. To work with senior staff members as an active member of the Senior Management Team on various projects and initiatives including for example, the implementation of cross-charity projects e.g., IT, data security, training.
9. To lead on safeguarding across the charity
General Work-Related Expectations
1. To work within Anxiety UK’s values, ethos, and vision.
2. To contribute to the development of Anxiety UK
3. To work in accordance with all Policies and Procedures of Anxiety UK
4. To identify and attend training as required
5. To work in accordance with all relevant legislation
6. To undergo regular supervision and an annual appraisal
7. To undertake any other duties as required, appropriate to the post
Person Specification– Services Manager
The successful candidate must be able to demonstrate that they meet all the following points.
E = essential D = desirable
1. Employment Experience
At least two years’ experience of working in a management, or service management, or equivalent role (E)
Experience of overseeing clinical services and/or, services delivered on a national footprint (D)
At least two years’ experience of managing, supervising, appraising, and performance managing staff (E)
Experience of managing a service (E)
Experience of managing complaints and incidents at managerial level (E)
Experiencing of mobilising new projects/services including cross-organisational projects (D)
Experience of undertaking service reviews & leading on implementation of recommendations arising from reviews (E)
Experience of contract management (D)
2. Educational Background/Training
Strong customer service background (D)
3 Skills
Project management skills (D)
Excellent communication and organisational skills (E)
Problem-solving skills (E)
4 Personal
Ability to manage multiple workstreams and to multi-task (E)
Ability to work on own initiative and as part of a team (E)
Job Type: Full-time
Salary: £30,000.00 per year
Benefits:
- Health & wellbeing programme
- Work from home
Schedule:
- Monday to Friday
COVID-19 considerations:
n/a the position is a remote one.
Work Location: Remote
Application deadline: 21/07/2023
