service manager Gloucester, England
Job description
Service Manager Required
Due to promotion within the company, I am looking to recruit a Commercial Vehicle Service Manager to join busy site based in Gloucester.
This is a high profile Commercial Vehicle company that operates in several locations in the UK and is has a structured expansion programme for the company.
The brand is respected and the company professional.
About the company:
An award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.
The business has developed and gone from strength to strength in recent years. There has been investment in extensive renovations of all sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in December 2022.
Have multiple industry and network awards under their belt and provide exceptional customer service, which Sets Standards. What’s more, the company is officially a Great Place to Work, meaning they really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.
The Job:
- The key purpose of the role is to control the flow of work through the workshop, to maximise its utilisation and ensure technicians are working efficiently and safely
- To meet and exceed customer expectations, whilst ensuring all company policies and procedures are always adhered to
Day to day, you will be:
I am looking for an experienced and dedicated Service Manager, who has a passion for Setting the Standard for the customer.
- Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals
- Monitoring compliance with all statutory regulations and ensuring both quality and service standards are being met
- Controlling cost management for department
- Work with managers of our departments at site to ensure a joined up, positive approach to teamwork and customer service
- Working with relevant departments across the business, such as marketing people, IT to uphold company values and ensure correct processes and policies are followed
- Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach
- Leading and developing apprentices
- Managing, coaching and motivating employees to ensure a high quality of staff
- Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets Undertaking appraisals with your team every September and following up with regular 121s and PDPs
- Building strong working relationships with customers
- Performance analysis to identify areas of weakness and appropriate, targeted marketing activity
- Ensuring all health and safety policies are followed and upheld, including risk assessments and H&S eLearning
- Promote the development of your team
Skill Requirements:
- You possess extensive motor industry experience, in an Aftersales position at management level
- Extensive knowledge of the operational running of a workshop and business administration
- A thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction
- Must be experienced inpeople management, particularly in terms of achievement through teams. Leadership style should be highly visible and hands on
- Enthusiasm and continuously improve product knowledge of self and others Desire to achieve the highest standard of personalised customer care
- A flexible approach to work and adaptable to thrive in a changing environment
- You are computer literate and confident using technology
On Offer:
- Negotiable starting basic salary £50k + per annum + excellent benefits package
- Excellent working conditions
- Monday to Friday
We invite applications from people who are seeking a good challenge and career progression within this respect commercial vehicle company.
If you are interested in the role, please do not hesitate to send your C.V. or contact us for an informal chat about your background and the position.
We aim to contact back any applicants whether successful or not within 24 hours of application received.
Job Type: Full-time
Salary: £50,000.00-£55,000.00 per year
Benefits:
- Bereavement leave
- Company car
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Sick pay
Schedule:
- Flexitime
Ability to commute/relocate:
- Gloucester: reliably commute or plan to relocate before starting work (required)
Experience:
- Proven and stable Comercial Vehicle Service Manager: 4 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: SMR-125
About 3dpgo
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
