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One Technical Services provide technical expertise to Capita One Education customers, our Technical Analyst team as well as to the wider One Education business. The Consultancy team has a primary remit to provide technical expertise covering high risk changes from product installs and updates along with technology migrations usually on a chargeable basis, on premise and in cloud.

The team comprises of multi-skilled Technical Consultants with Oracle and Microsoft disciplines working remotely as a part of a friendly and supportive team in a dynamic, fast-paced environment. Resource management, technical competency and communication with all stakeholders are fundamental to the role.

The post holder will be expected to take ownership, be accountable and deliver excellent customer service, meeting and exceeding targets and standards set by the Technical Operations Manager.

Job title:

Technical Support Engineer

Job Description:

Capita is looking for a Technical Support Engineer - Homebased!

What you’ll be doing:

• To provide technical services to Capita One customers and to the wider Capita One Education business.
• To commission cloud-based solutions, delivering these to customers to agreed timescales
• Work towards targets and goals as set out by the Technical Operations Manager and demonstrate an understanding of how you will achieve these in your 1-1 meetings and regular reviews
• To plan effectively and to achieve expected service delivery
• To work effectively and flexibly with all other Technical teams to help collectively achieve targets across Technical Services
• Proactively seek out new opportunities which will help deliver increased service levels, or quality improvements
• To assist the service desk in their investigations at a technical level.
• Work with the wider business such as Development, Product and Sales to provide sound technical advice and guidance toward the continual improvement of our products and services.
• Work closely with other team members and other teams, ensuring you continually develop and improve both own and the team’s knowledge, skills and behaviors to help maximise performance

What we’re looking for:

• Minimum 2+ years of successful experience in a similar equivalent role
• Experience of working with Microsoft Windows Server operating system environments
• Excellent troubleshooting skills
• People skills for building relationships with colleagues and customers at all levels
• Strong written and verbal communication skills
• Ability to build strong customer relationships
• Excellent time management, planning and organisational skills
• Demonstrates strong interpersonal skills including questioning for clarification and establishing of facts, observation and active listening

Desired Skills/Experience

• Minimum 2+ years previous proven successful provision of Technical Services or delivery of managed services on premise or cloud.
• Minimum 1 years’ experience in Two or more of the following technologies:
• Microsoft Windows server (installation / migrations / configuration)
• Microsoft .NET, IIS (Configuration / troubleshooting)
• Microsoft SQL server (SSRS / SSAS) (installation / migrations / configuration)
• Excellent organisational and troubleshooting skills

About Capita One

Capita One Education works to transform the lives of children, young people and families. We give our customers the information they need to improve outcomes and that’s why we’re currently delivering solutions to 120 local authorities to support early intervention and prevention. Our team is as passionate about people as we are - that’s why many of them have joined us directly from local authorities and the public sector – and why you could too.

What’s in it for you?

• A basic competitive salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent