Service Host - Mercedes-Benz of Croydon Croydon, England
Job description
About us:
Hedin Automotive London in the UK operates across 4 sites in South London at Brooklands, Croydon, West Bromley and Dartford. It is 100% privately owned by Hedin Group who are the second biggest privately owned Motor Dealer in the world operating 260 car dealerships, 46 brands across 13 countries with approximately 8300 employees.
Position:
We have an opportunity for a Service Host to join our aftersales team on a permanent full time basis, Monday – Friday, with some Saturday's on a rota basis.
About you:
Being the first point of contact you will provide an exceptional experience for customers visiting our Service department. You will be an ambassador for Hedin Mercedes-Benz and responsible for creating a great first impression, facilitating a smooth and timely service/repair visit.
About the role (Overview):
Key but not exhaustive list of typical duties:
- Ensuring Service check in and handover process for all visiting customers is followed
- Customer interactions meet the brands expectations and to support through excellence customer service programme.
- Greeting all booked service guests into the showroom
- Taking keys and details from customers who would like to ‘Quick Drop’ their vehicles
- As part of the check in process confirming work required, payment methods, mobile & email contact details, time required and signposting the customer journey.
- Greeting all non–appointed service walk in guests into the showroom, qualifying their enquiry.
- Maintaining the up keep of the waiting area and any refreshments or comfort needs required by our customers Managing the service message board ensuring the team are aware of messages to be responded to
Benefits:
- Opportunity to join our great value colleague lease car scheme
- 23 days holiday pa, rising to 25 after 2 complete years’ service
- Company pension scheme
- In service Life Assurance
- Employee Referral Scheme
- Access to Employee Assistance Programme and Mental Health First Aiders
- Friends and family discounts for Service and Repairs
- Access to online benefits platform offering cycle to work, retail discounts and more..
- Long Service Recognition
- Career development and progression both in the UK and abroad.
Hedin Automotive London Ltd are an equal opportunities employer. We are committed to a working environment that is inclusive and free from discrimination, we also provide our people with opportunities to develop their career as well join any of our internal working groups used to enhance and shape our future.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. This will include verifying your recent employment, address, credit history and standard criminal record check.
Please note we also reserve the right to close a vacancy before the advertised closing date. For more information regarding our business please visit our website https://www.hedinautomotive.co.uk/
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Your application data is held within our secure application tracking system called Team Tailor. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress throughout the recruitment process. You can also seek ‘job alerts’ once you are registered in Team Tailor, it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period.
Contact us as [email protected] for further information or access our privacy policy using the following link
https://www.hedinautomotive.co.uk/mercedes-benz-cars/site/privacy-policy/
