Service Helpdesk Advisor Glasgow, Scotland
Job description
Company Info
record uk is the UK subsidiary of agta-record, which is a business within the Assa Abloy Group. Assa Abloy is the worldwide market leader in door opening solutions. At record uk, we design, manufacture, supply, install and service automatic swinging, sliding and revolving pedestrian doors throughout the UK.
Through acquisition and organic growth, we are proud to have become the UK market leader, with ambition to grow substantially from our current position. Our production facility and head office is located just outside Glasgow and from here we support a wide variety of customers including many Blue Chip end-users, Main Contractors, Developers and specialist door companies.
We are seeking to recruit a dynamic Service Helpdesk Coordinator who will help deliver outstanding service to our valued customers.
Job Description
The main responsibilities of the role are:
· Create all calls on our internal system; accurately and within required timescales, updating client portals wherever necessary.
· Respond to email and telephone queries from customers and engineers.
· Liaise closely with Service Manager, raising issues on a timely basis to ensure speedy resolution.
· Must be able to work positively and with enthusiasm in an extremely fast paced environment.
· Attention to detail is imperative.
· Work closely with team members, providing proactive support where necessary.
Essential Criteria
Previous experience in a similar service environment.
Good communication and interpersonal skills.
Ability to work in a fast-paced environment.
Other Information
- Holidays: 33 days
- Hours: 40 per week to be worked 7:30am - 16:30pm
- Salary: Negotiable – dependent on experience.
- Must be able to attend the office full time to complete training and then thereafter agile working with a minimum of 50% in the office per week.
- Office Location: Record UK Office, unit D, 9 Watt Place, Hamilton International Park, Blantyre, G72 0AH;
Job Type: Full-time
Benefits:
- Company pension
- On-site parking
- Referral programme
- Sick pay
- Work from home
