Service Desk Engineer Bristol, England
Job description
Posted on 08/08/2023
Job Title: Service Desk Engineer
Location: Remote
Contract Type: Perm
Job Description:
As a Service Desk Engineer you will be responsible for providing technical assistance and support to our clinics, remotely. Your primary focus will be managing support tickets, addressing user issues, and ensuring the smooth operation of computer systems, software, and hardware. The ideal candidate would preferably have prior experience working for a Managed Service Provider (MSP) and must have at least one year of first-line support experience. Excellent communication skills are required for this role.
Responsibilities:
- Act as the first point of contact for end-users' technical issues, remotely.
- Manage and prioritize support tickets using the designated ticketing system.
- Troubleshoot and resolve Desktop, hardware, software, and network-related problems for desktops and laptops.
- Provide prompt and efficient technical support to users, ensuring minimal disruption to their work.
What we look for in you:
We are looking for a collaborative and epithetic team player who can work autonomously. You will be passionate about technology Stay up-to-date with the latest industry trends, technologies, and best practices.
Join our team and become an integral part of our commitment to providing outstanding technical support and solutions to our clinics and back-office staff. We offer a competitive salary, a supportive work environment, and opportunities for career growth. This opportunity is offered as a hybrid role. Apply today and take the next step in your IT support career!
What We Offer
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from:
Work-life balance
- 25 days annual leave
- Your birthday as a paid day off
- Cycle to Work scheme
- Initiatives focused on employee wellbeing
- Pension – 5% Employee/3% Employer
- Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
