Service Desk Analyst United Kingdom
Job description
An experienced Service Desk Assistant is required to join the General Office team in Estates. The post holder will assist and respond to the core Service Desk activities, assisting with the operation of Estates computer management systems and responding to large numbers of enquiries both by telephone and email.
You should be qualified to SVQ level III/HNC or equivalent and have at least three years’ experience in complex busy office environment. You should have excellent IT skills and be able to cope well when under pressure. Good communication skills and patience are essential as is a flexible attitude and the ability to work in a well organised and methodical manner with a minimum of supervision.
Employees of the University have access to a wide range of staff benefits including:
- Annual leave of 30 days, plus 5 public holidays
- Financial contribution to relocation
- Membership of the S&LAS Pension Scheme with generous employer contributions
- A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies
- Staff discount scheme for local and national goods and services
- Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
- Subsidised sports membership, reduced tuition fees on degree programmes for staff/children of staff, access to library facilities, salary sacrifice scheme and a range of wellbeing initiatives
Further information and informal enquiries may be directed to Kathryn Loan, email: [email protected], Tel: 01334 464224.
Applications are particularly welcome from women, people from Black, Asian and Minority Ethnic (BAME) backgrounds, and other protected characteristics who are under-represented in professional posts at the University.
Equality, diversity and inclusion are at the heart of the St Andrews experience. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter, Race Charters and Stonewall). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/
In accordance with the new immigration rules, it is with regret that this role does not meet the current suitability requirements set by the UKVI to enable sponsorship of migrant workers. The University encourages all interested candidates to apply regardless of nationality and all applications received are assessed against the essential and desirable criteria listed in the further particulars. The successful candidate will have to demonstrate their right to work in the UK prior to commencing employment and where required, obtain the right to work in the UK without relying on University sponsorship. Information on other visa options is available at https://www.gov.uk/check-uk-visa or by contacting our HR Immigration Team on [email protected].
Closing Date: 1 September 2023
Please quote ref: CG1749SB
Further Particulars: CG1749SB FPs.doc
Estates
Salary: £25,742 to £29,605 per annum
Start Date: As soon as possible
