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Job description

Job Description:

End user support services goal is to maintain and return customers to normal IT Operations as soon as possible, with the smallest possible impact on the business activity of the organization’s end-user(s).Configures, installs, and maintains complex software systems. Systems they will be supporting includes PC’s, laptops, network, and voice infrastructure

Key Accountabilities:

• At least 1-3 years in Application support Service desk
• Understanding of Application and its application in the industry
• User Management, Active Directory , Identify password related issues and provide resolution.
• 1 to 4 years of experience in Technical Voice Support
• Experience in remote technical support via telephone in a service/call center environment.
• First Second level laptop/ desktop/application installation, configuration, administration and trouble-shooting skills for Intel PC hardware, Microsoft Win 10 and Application software (including Office 365), Intune, SCCM client.
• Taking laptop and data back ups
• Ability to multitask handle tickets, chats calls.
• Knowledge of VPN, Peripheral devices, Wireless/PDA devices and Network equipment like Ethernet cables and switches.
• Basic understanding of Active Directory, DHCP, DNS and networking concepts.
• This Job requires working in different Shifts including Service now.
• Prioritization of incidents and invoke Major Incident management process if required.
• Communicating major IT incidents to affected customers.
• 1st line application support and diagnosis
• Assisting the client with L1 /L1.5 Support activities

Job Type: Contract

Pay: $15.54 - $30.00 per hour

Experience level:

• 4 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Los Angeles, CA 90057: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk / Service desk: 3 years (Preferred)
• Technical Voice Support: 3 years (Preferred)

Work Location: In person