service desk analyst London, England
Job description
Service Desk Team Lead (Maternity Cover)
Job Location: Central London
Job Type: Contract, 12 months
Salary: Extremely competitive
Workplace Type: Hybrid, 4 days in the office, 1 day from home
The Company
We are currently working with a globally renowned sporting body who are looking for an experienced IT professional to join them in a Service Desk Team Lead role. The company use the power and popularity of the competition to inspire communities, fans and partners across the world. The company’s responsibilities extend further than the sport itself, including being responsible for the rule books, managing commercial rights and centralized broadcast, supporting frameworks for youth development, protecting intellectual property and undertaking international development work.
The company are a committed and respected body, with diversity and inclusion at the forefront of their ethos. The Service Desk team are welcoming and friendly, and looking for a candidate with excellent communication skills and a strong background in IT Support, to make sure the Service Desk function is delivered to a high level. They are looking for a candidate with some Lead experience, with hands on people management skills. A proactive team player who can hit the ground running would be ideal for this role.
The Role:
The role is essentially working with the Service Desk Manager and the IT Director to improve the Service Desk function, alongside Project Managers to make sure projects are completed. Other duties include:
- Technical escalation points for members of the Service Desk Team
- Relationship management with external suppliers
- Office 365 administration
- User account and domain management
- Maintaining software and hardware inventories
- Training the Service Desk Team and other duties
Job Requirements:
- Proven experience of working in a similar technical IT role
- Proven team management experience
- Experience of providing support for desktop platforms including Windows 10
- Proficiency with Office 365 administration and full Office suite, as well as Azure, Windows, Mac, iPhones and Microsoft Active Directory
- Experience of troubleshooting software and hardware faults
- IT Service Management tool knowledge
